Contact the adult social care team

Here 2 Help Worcestershire Banner and Logo with text to click through to the Here2Help site

Here2Help is a service that offers support for people of all ages and is available for both residents and organisations to access information, advice, tools, guidance and local support available to them or others in the local community based on their needs.

If you are vulnerable, need help or you or someone you are caring for needs help to maintain independence but are unable to seek help from family, friends and neighbours, click below and complete a form and an advisor will be in contact:

I need help

You may find what you are looking for by searching the Here2Help Community Services Directory to find local groups and services that may be able to help you.

Here2Help Community Services Directory

If you have not found the support that you were looking for please continue with the Worcestershire Adults Portal below.

What is the Worcestershire Adults Portal?

The Worcestershire Adults Portal is a system used to allow users to submit enquiries and referrals safely and securely to Here2Help and Adult Social Care. The portal’s primary role is to receive enquiries and referrals into Adult Services

How the Portal Works

The user completes an online form and submits to Here2Help and Adult Social Care. Users will be asked to register for a unique account which allows them to view submitted forms and receive feedback about their referrals. 
The login to the Worcestershire Portal and the Worcestershire Children First Referral Portal are the same, you only need to register once.

N.B. - Passwords and accounts from the other Worcestershire County Council/Worcestershire Children First services will not work for the portal. Users need to register specifically for this portal or the Worcestershire Children First Social Care Portal.

Benefits include the pre-population of your own details into the referral form and to be able to look back at other recently made referrals which will be kept for 30 days.

If you are having difficulty with accessing, registering or using the Worcestershire Adults Portal there are some helpful tips within the Worcestershire Adults Portal User Guidance section.

Accessing the Portal

The portal will be accessed via the buttons below, please click on the appropirate link relevant to the type of referral you are wishing to make.

Alternative methods to contact

If you wish to contact the team by telephone please call  01905 768053 to be put through to a Here2Help Advisor who will be able to discuss your concerns further and if appropriate process your referral to Adult Social Care.
 

When you contact us

Your enquiry will be reviewed by the Here2Help Advisors who will either contact you directly to learn more before agreeing the next steps or you will be transferred to the Social Work Area Team nearest to where you live who will be in touch.