Resolving disagreements, mediation and complaints (SEND Local Offer)
If you have a child or young person with Special Educational Needs and/or Disability these pages outline what you can do if you disagree with a decision made by a professional, regardless of whether your child has an Education, Health and Care (EHC) Plan.
This includes your local authority (LA), your child’s school or other educational setting, local health, social care or other services.
If your disagreement is with your LA or Clinical Commissioning Group (CCG) about your Education, Health and Care (EHC) Plan (or matters relating to it) and you are considering appealing to the SEND Tribunal there is an independent mediation service available. Details about this service can be found in Mediation.
Useful contacts and information
SEND Information, Advice and Support Service (SENDIASS)
Phone: 01905 768153
Website: Herefordshire and Worcestershire SENDIASS (opens in new window)
Worcestershire Children First SEN Support Services
Phone: 01905 846000
Department for Education
Education: Every school should publish their own complaints procedure on their website. In the case of the Local Authority please see our Council wide complaints procedures