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Adult Services Privacy Notice

Purpose for processing

The services process personal information in order to carry out service delivery and basic administration of adult social care and support services in community and residential/Health care settings either directly or jointly with partners, and commissioned private providers and voluntary organisations. This includes:

  • consideration of the physical and mental health, learning and behavioural, financial social care needs, as appropriate, of vulnerable adults and/or their carers/designated representative/holders of Power of Attorney/Court Appointed Deputies, requiring support or social care packages
  • enabling the provision of a range of personalised adult social care services
  • maintaining our own accounts and records
  • supporting and managing our employees
  • awarding and managing contracts with social care providers as commissioned by us and to ensuring the quality of care to our customers
    • shaping the current and future social care provider market by consulting with customers and/or their carers/representatives
  • providing “signposting” services for some adult social care-related advice and guidance
  • provide tailored support to individuals based on their needs, as identified through a predictive model, developed to target community interventions at specific geographies and identify preventative measures to support Worcestershire residents
  • responding to complaints if things go wrong
  • safeguarding vulnerable adults
  • for the prevention of crime
  • compliance with regulatory/inspection regimes (e.g. Ofsted and Care Quality Commission), including providing anonymised statistics

Some anonymous aggregated data, such as demographic data maybe processed for statistical and research purposes. While this data may be derived from your personal data it has been suitable anonymised before being processed for these purposes so it does not directly or indirectly reveal your identity and is not considered personal data.