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Full Privacy Notice

Ways we collect your information from you

Face to face

We may keep a record of your visit to us to assist us in the delivery and improvement of the services that we provide to you and to others.  Any such records that include personal information will be kept securely.

Telephone calls

We will inform you if we record or monitor any telephone calls you make to us. Calls made direct to, or from, our Customer Service line (01905 765765) are recorded and kept for 12 months. Calls may be recorded if telephoning direct to other service teams on alternative numbers including the Adult Access Centre, Family Front Door, Emergency Duty Team, Shared Lives Team, and BACS teams.

We do not record any financial card details if you make any payments by telephone. If the call is transferred to a member of staff outside the Customer Service team, the recording stops.

Live chats

Live chat is an alternative to the telephone. You will receive an email of your chat transcript each time you use the service. These records will be used to increase your security and for our record keeping of the transaction.


If you email us we may keep a record of your contact, your email address and the email for our record keeping of the transaction. For security reasons we will not include any confidential information about you in any email we send to you unless you agree to this.

We suggest that you keep the amount of confidential information you send to us via email to a minimum and use email encryption or if possible, our secure online forms and services.


Our systems will capture and record personal information if you:

  • subscribe to or apply for services that require personal information
  • report a fault and give your contact details for us to respond
  • contact us and leave your details for us to respond

Any forms on our website that capture personal information are secure. 


We employ cookie technology to help log visitors to our web site. A cookie is a string of information sent by a website and stored on your hard drive or temporarily in your computer’s memory. The information is collected in order to make websites work, or to make them work more efficiently, and provide information for the administration of the website. You can reject the use of cookies but you may be asked for information again, e.g. to participate in a survey. For further information including how to block cookies see the Cookies page.

Other websites

This privacy notice applies only to Worcestershire County Council websites maintained by us. On our website you will find links to other external websites which we have provided for your information and convenience. We are not responsible for the content of these external websites and recommend that when you visit other websites you take time to read their privacy notices.