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How to contact Children's Social Care

Are you worried about a child?

Are you worried about an adult that works with children?

Children with Disabilities (CWD)

These are two social work teams that assess the specific needs of children with complex disabilities.
Telephone: 01905 844343

Positive Outcomes Project (POP)

The Positive Outcomes Project is a new project within Worcestershire Children First focusing on supporting children and young people aged 10 to 17 years in their communities. POP’s vision is to contribute to building stronger communities by developing emotional well-being and resilience through one to one direct work or groupwork in schools and with families.
Telephone: 01905 843464

Early Help Family Support Service

This is a team of Family Support workers who deliver direct work to children, young people and their families and carers as part of an early help plan where there is a specifically identified need at Level 2 and Level 3.
Bromsgrove Team telephone: 01905 845154
Malvern Hills Team telephone: 01905 843961
Redditch Team telephone: 01905 846783
Worcester Team telephone: 01905 843339
Wychavon Team telephone: 01905 844229
Wyre Forest Team telephone: 01905 846210

Emergency Duty Team (EDT)

This service provides an out of office hour's service to ensure the emergency welfare and protection of children across Worcestershire, Open from 5pm weekdays and 4.30pm on Fridays covering the weekend and bank holidays.
Telephone: 01905 768020

Family Front Door (FFD)

The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in Worcestershire where they are worried about
their safety and welfare. 
Telephone: 01905 822666

Fostering and Kinship

The Fostering Team provide social work support to foster carer's who are looking after children in foster care, they also respond to members of the public who wish to apply to be a foster carer. The Kinship team provides the same support but to family members who are fostering a family member or friend.    
Main stream: 01905 845335
Kinship: 01905 844678

Homeless Intervention Team (HIT)

The HIT team complete assessments of need and risk to young people aged 16 - 18 years who are, or likely to become homeless. They, working closely with the housing department.
Telephone: 01905 843364

Initial Assessment Team

The initial assessment teams complete social work assessments (of need Sect 17 or protection Sect 47) and ensure the right services and response to children and young people.

Redditch and Wychavon Team Telephone: 01905 643815

Worcester and Malvern Team Telephone: 01905 643902

Wyre Forest and Bromsgrove Team Telephone: 01905 846071

Locality Safeguarding

The locality safeguarding teams receive the cases from the Initial Safeguarding teams when they require Child In Need Planning, Child Protection Planning. Looked After children or Care Proceedings.   Redditch and Wychavon Team telephone: 01905 846571
Worcester and Malvern Team telephone: 01905 843650
Wyre Forest and Bromsgrove Team telephone: 01905 844008

Safeguarding Quality Assurance (SQA)

The Quality and Assurance Team is a team separate to Children's Social Work Teams. They chair Looked After children reviews and Child protection conferences. The Local Authority Designated officer (LADO) also sits within this service.    
Telephone: 01905 846221

SEND Compliments and complaints

There are different teams that respond to compliments, comments and complaints depending on what you would like to speak about. For more information see Compliments and complaints.


The GET SAFE Team is co-located in the Multi Agency Safeguarding Hub (MASH). This enables us to work closely with other partner agencies such as West Mercia Police, Health, Education Safeguarding, Adult Safeguarding and Youth Justice sharing information and ensuring concerns are quickly responded to.
Telephone: 01905 845568

Care Leavers

This service supports young people in care to achieve a positive transition into adulthood.
Telephone: 01905 845613

Looked After Children, Permanency teams

The Through Care Teams who work directly with children and young people who are looked after by the Local Authority.
Team 1: 01905 843149
Team 2: 01905 844022
Team 3: 01905 845419
Team 4: 01905 843775

Through Care Outreach

This service helps prepare young people for independent living and provides intensive support for care leavers.
Telephone: 01905 844588

Supporting Families First

Supporting Families First is a service which offers a multi-disciplinary approach to supporting children and families who are subject to Children in Need plans or on the edge of Local Authority care. The service aims to keep children within their families, where it is safe and appropriate to do so. Supporting Families First supports parents/carers and the children they care for to manage risk, improve relationships and develop existing strengths.

The service works with young people aged 0-18 years for a maximum period of 16 weeks but this can be extended if required and a need is identified.

Telephone: 01905 845087


Pause work with women who have experienced, or are at risk of, repeated pregnancies that result in children needing to be removed from their care. We aim to give women the opportunity to pause and take control of their lives breaking a destructive cycle that causes both them and their children deep trauma.
Telephone: 07960 092174