How to contact Children's Social Care

Refer to Children's Social Care

Are you worried about a child?

Are you worried about an adult that works with children?

Other services that can support you and your family

Family Front Door (FFD)

The Family Front Door is the referral point for all referrals where members of the community and professionals refer children and young people living in Worcestershire where they are worried about their safety and welfare.

For more information: Early help family support
Telephone: 01905 822666

Children with Disabilities (CWD)

These are two social work teams that assess the specific needs of children with complex disabilities.

For more information: Social care support for children with disabilities
Telephone: 01905 844343

Compliments, Comments and Complaints

Worcestershire Children's Services always welcome compliments and comments and take complaints very seriously. This team will deal with your call promptly and in the case of complaints will talk you through the complaints process and the timescales for responses.

For more information: Children's Social Care - Make a Compliment, Comment or a Complaint
Telephone: 01905 844096

Emergency Duty Team (EDT)

This service provides and out of office hour's service to ensure the emergency welfare and protection of children across Worcestershire. The team cover weekends and bank holidays.

This teams hours are:

  • Monday to Thursday from 5.00pm until 9:00am the next day
  • Friday from 4.30pm until 9:00am Monday morning

Telephone: 01905 768020

Fostering and Kinship

The Fostering Team provide social work support to foster carer's who are looking after children in foster care, they also respond to members of the public who wish to apply to be a foster carer. The Kinship team provides the same support but to family members who are fostering a family member or friend.

For more information: Fostering and kinship
Main Stream telephone: 01905 845335
Kinship telephone: 01905 844536


GET SAFE team work in partnership with other agencies to identify and  tackle criminal exploitation of children and young people.

Telephone: 01905 845568

Positive Outcomes Project team is made up of social work students, working in the community to achieve positive outcomes for children and young people 0 to 18 years.

Telephone: 01905 843464

Homeless Intervention Team (HIT)

The HIT team complete assessments of need and risk to young people aged 16 to 18 years who are, or likely to become homeless. They, working closely with the housing department.

Telephone: 01905 843364

Initial Assessment

The initial assessment teams complete social work assessments (of need Section 17 or protection Section 47) and ensure the right services and response to children and young people.

Telephone: 01905 846396

Locality Safeguarding

The locality safeguarding teams receive the cases from the Initial Safeguarding teams when they require Child In Need Planning, Child Protection Planning. Looked After children or Care Proceedings.

Redditch and Wychavon Area telephone: 01905 846571

Wyre Forest and Bromsgrove Area telephone: 01905 844008

Worcester and Malvern Area telephone: 01905 843650


The Placements Team finds and supports foster placements for children needing to come into care, ensuring children and young people are appropriately matched to the best placement to suit their needs.

Telephone: 01905 845836


The Residential Service offer a 52 week a year Ofsted regulated placement for young people needing to be looked after when foster care isn’t the most appropriate for them, (Previously known as Children's Homes).

Telephone: 01905 844022

Safeguarding Quality Assurance (SQA)

The Quality and Assurance Team is a team separate to Children's Social Work Teams. They chair Looked After children reviews and Child protection conferences. The Local Authority Designated officer (LADO) also sits within this service.

For more information: Safeguarding Quality Assurance
Telephone: 01905 846221

Social work opportunities

The Social Work Opportunities Team deals with recruitment and employment covering equal opportunities and ensures that newly appointed staff are brought into post through the safer recruitment policy. Social work opportunities presently have vacancies in the Family Front Door, Initial Safeguarding Teams Locality Safeguarding Teams, Through Care Teams and Fostering and Kinship.

For more information: Children's Social Work Careers
Telephone: 01905 846666

Special Educational Needs and Disabilities (SEND)

A team of specialist workers who support children and young people who have Special Educational needs and Disabilities and require specialist education provisions. They also support and implement Education Health Care Plans (EHCP's).

For more information: SEND Local Offer
For advice and support: Special Educational Needs and Disabilities Information, Advice and Support Service (SENDIASS)
Telephone: 01905 845579

Through Care and Care Leavers

This service supports young people in care to achieve a positive transition into adulthood.

For more informtion: Care leavers
Telephone: 01905 845613

Through Care Looked After Children (LAC)

The Through Care Teams who work directly with children and young people who are looked after by the Local Authority.   

Permanency Team 1 telephone: 01905 843149
Permanency Team 2 telephone: 01905 844022
Permanency Team 3 telephone: 01905 845419
Permanency Team 4 telephone: 01905 843775

Through Care Outreach

This service helps prepare young people for independent living and provides intensive support for care leavers.

Telephone: 01527 556641