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Highways performance

Highways Maintenance Performance Dashboard

Worcestershire has one of the fastest growing local economies in the country and being “Open for Business” remains the key economic priority for the County Council.  Residents, businesses and visitors all depend upon safe and reliable journeys using an effective highways and transport network to sustain our economic growth and transportation needs. The highway network in Worcestershire (4,093 km or 2,543 miles) is the largest and most visible community asset for which the County Council is responsible. 

The way in which the highway network is managed and maintained has a direct impact on the County Council's ability to deliver on its corporate priorities and other outcomes and increasingly, there is a need to manage and maintain the network to respond to environmental change, in particular, to weather extremities. 

Public satisfaction

We participate in the National Highways Transport (NHT) annual survey conducted by Ipsos Mori to assess public satisfaction in Worcestershire.  The survey assesses public satisfaction across six key themes; accessibility, public transport, walking/cycling, tackling congestion, road safety and highway maintenance.

For 2021, the overall public satisfaction score for Worcestershire was 52%; higher than the national average public satisfaction score of 51%.

For each of the six themes, this is how we performed against the national average score for public satisfaction:

NHT public satisfaction themes

% score for WCC

% score for NHT average

accessibility

68%

70%

public transport

47%

55%

walking/cycling

52%

52%

tackling congestion

44%

43%

road safety

53%

52%

highway maintenance

49%

45%

Across the six themes, this is how we performed against the previous financial year:

WCC public satisfaction themes

Public satisfaction % score in 2019/20

Public satisfaction % score in 2020/21

accessibility

67%

68%

public transport

53%

47%

walking/cycling

52%

52%

tackling congestion

46%

44%

road safety

54%

53%

highway maintenance

52%

49%

Read more about the  NHT survey results. We also canvass public perception of residents in the county with our ViewPoint survey. 

Winter maintenance

When there is a forecast for snow or ice, we use rock salt to grit 2,371km of roads across the county. As a priority, we treat our Primary Network first which represents 30% of the road network in Worcestershire comprising:

  • all main traffic routes (the Principal Road Network)
  • A roads and most B roads (main and secondary distributor roads)
  • links to villages, major bus routes, emergency service locations, access to major infrastructure and reasonable proximity to schools
  • the Secondary Network is treated in severe weather conditions and only after the Primary Network has been successfully treated. The Secondary Network comprises less important local, village and estate distributor roads having significant traffic flows and minor bus routes and school transport routes operated by Worcestershire County Council.

 In 2019/20, we carried out 47 grits in total and used 3,811 tonnes of rock salt which was slightly more than in 2018/2019, but less than in the previous two years due to the mild nature of the season as shown in the tables below: 

Number of Grits carried out by WCC

2017/18

2018/19

2019/20

2020/21

Primary network

57

30

38

47

Secondary network

28

15

9

21

Total

85

45

47

68

Tonnes of rock salt used

2017/18

2018/19

2019/20

2020/21

Primary network

13403

4624

3273

4048

Secondary network

2408

503

538

1255

Total

15811

5127

3811

5303

Read more about our winter maintenance.

Condition of roads

Worcestershire County Council is committed to an asset management approach to ensure the most efficient and effective use of the available highway budget is used appropriately to deliver outcome-based benefits. We continue to use innovative treatments alongside tried and tested maintenance materials, to ensure the appropriate treatment is used at the right time to maintain our highways assets in Worcestershire.

Lifecycle planning is a technique which enables Worcestershire County Council to monitor and anticipate the future condition of assets and to know when we need to maintain or replace it. Through detailed knowledge of the size, safety, condition and value of our highways asset, the information gathered enables us to take in to consideration whole life costs when maintaining our assets.

We undertake annual condition surveys of our classified road network using SCANNER methodology  for our A, B and C Roads which produce condition scores for our network. These scores are reported back to Central Government. We use these condition scores to help identify sections of our network requiring works using a Red, Amber and Green categorisation:

  • Red – plan maintenance soon
  • Amber – plan investigation soon
  • Green – generally good condition

The table below shows the condition of the road network as measured using SCANNER surveys over a five year period:

-

A roads

A roads

A roads

B roads

B roads

B roads

C roads

C roads

C roads

Year

Green

Amber

Red

Green

Amber

Red

Green

Amber

Red

2015

69.33%

27.91%

2.76%

73.77%

23.77%

2.46%

67.47%

28.43%

4.10%

2016

68.24%

28.70%

3.05%

72.80%

24.50%

2.60%

67.40%

28.20%

4.40%

2017

66.90%

29.80%

3.30%

72.20%

24.90%

2.90%

68.10%

27.30%

4.60%

2018

66.00%

30.60%

3.40%

71.70%

25.30%

3.00%

68.90%

26.80%

4.30%

2019

63.60%

32.50%

3.90%

70.40%

26.10%

3.50%

68.00%

27.30%

4.70%

2020

62.50%

32.90%

4.60%

67.10%

28.80%

4.10%

67.70%

27.60%

5.00%

Please note 2021 data has been delayed and will be published and made available when verified.

Annual pot holes reported and defects

We carry out regular safety inspections of the roads and members of the public can report pot holes to us by reporting a pot hole.

The table shows how many pot holes were reported to us by members of the public using our Public Enquiry Management System (PEMs) over the last five years:

 By financial year

Total number of pot holes reported

2016/17

3985

2017/18

2884

2018/19

4778

2019/20

2695

2020/21

2949

We inspect and fix reported pot holes within 28 days and wherever possible, we try and fix them permanently first time.  

A road may have additional defects other than pot holes such as cracking, rutting, edge deterioration and low skid resistance. For this reason, we maintain our roads by fixing defects and carrying out preventative treatments each year such as patching, resurfacing  and surface dressing programmes. The table shows the annual total number of defects reported and fixed over the last five years:

Year

reported defects

fixed defects

2017/18

26985

27371

2018/19

24419

26634

2019/20

26301

26411

2020/21

25734

25896

Drainage – Quantities of gullies inspected and cleaned per annum

To minimise flooding across roads and provide an effective highways drainage system, we maintain approximately 105,000 gullies using an optimised system across the County.  In order to maintain them, we carry out regular inspections to fix, clean and empty them.
As we become more efficient with keeping our gullies maintained, the number of gullies that need to be emptied and fixed are reduced. The table and chart below shows the number of gullies which have been inspected and cleaned by our gully crews over the last five years.

Number of gullies cleansed

2017 / 2018

2018 / 2019

2019 / 2020

2020 / 2021

2021 / 2022

Total

34.636

88,947

34,908

58,999

29,907

Street lighting

In recent years, we have embarked on a county wide programme of replacing sodium street lanterns with new LED lanterns to be more efficient and environmentally friendly.  The remaining sodium street lanterns are now reaching their end of life and this is reflected in an increase in reported failures. The failed units are replaced with LED lanterns and as we continue to rollout the replacement programme, we should see a significant reduction of faults in the future.

- 2017/18 2018/19 2019/20 2020/21
Total 8024 6545 9010 10783