Replace a Concessionary Bus Pass that has been stolen

If your Pass has been stolen, report it to the Police and they will give you a Crime Reference Number. There will be no charge if you order a replacement Pass when you provide your Crime Reference Number.

Please be aware you will need to submit a Crime Reference Number during the application.

Before you start

Depending on your circumstances

You may be asked for the following additional information to complete your renewal application

  • your existing bus pass number
  • evidence of address
  • proof of disability (Disabled bus passes)
  • a photograph of yourself

Help on how to do this is provided within the application or see our Photo Upload Help pages for more information.

Replace a Concessionary Bus Pass that has been stolen

Once you have completed your application you can expect to receive your new pass within 28 working days (unless we require any further information from you, in which case we will be in touch).

Additional information about Concessionary Bus Passes

If you are unable to submit your photograph or evidence online:

You will need to complete the online application and then please clearly write the online reference number (which you will receive on completion of your online application) on the reverse of all correspondence along with your name and postcode.

Please post to:

Concessionary Travel Customer Services Administration Team
PO Box 895