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Replace lost or damaged Concessionary Bus Pass

It is your responsibility to ensure that your Pass is in good condition so that it can be scanned by bus ticket machines.

Ticket machines may no longer be able to scan damaged passes that are:

  • split/cut/worn
  • held together with tape or
  • have holes in them

Additionally, if you can no longer be identified by the photograph because your appearance has changed or the photograph is damaged, then you must order a replacement Pass.

If your Concessionary Bus Pass has been lost or damaged, you can request a replacement pass below. A fee of £5 is payable at the end of the application.

Please note: If your pass is from Worcestershire, and due to expire in the next 3 months, you can renew your pass free of charge.

Before you start

Depending on your circumstances

You may be asked for the following to complete your renewal application

  • your existing bus pass number
  • evidence of address
  • proof of disability (Disabled bus passes)
  • a photograph of yourself

Details of how to upload, or send us your photograph or evidence, are included during the application.

Replace lost or damaged Concessionary Bus Pass Online

Once you have completed your application you can expect to receive your new pass within 28 working days (unless we require any further information from you, in which case we will be in touch).

Additional information about Concessionary Bus Passes

If you are unable to submit your photograph or evidence online:

You will need to complete the online application and then please clearly write the online reference number (which you will receive on completion of your online application) on the reverse of all correspondence along with your name and postcode.

Please post to:

Concessionary Travel Customer Services Administration Team
PO Box 895