Apply for a Pensioner Bus Pass

Before you start check if you are eligible

The age of eligibility for an older person's bus pass is now equal to the pensionable age for women, whether you are male or female.

To find out when you will qualify for a concessionary travel pass, use the GOV.UK state pension age calculator (opens in a separate window).

If you qualify you should apply a minimum of 28 working days before you need your new bus pass.

You will then need the following

Please note: In order to prove your eligibility, all applicants will need to provide the following:

1. A photograph of yourself

passport style photo
  • The photo should be a passport style photo, which is focused on the face, and in colour.
  • You can read about photograph requirements in the How to Upload Photos section on the concession website.
  • If you are unable to upload your photograph then you can post a photo to us however please be aware that posting your photo may delay the processing of your application. Postal details are available at the end of this page.

2. Proof of Age

Choose one of the following:

  • a copy of a driving licence,
  • a copy of a birth certificate
  • a copy of a passport.

3. Proof of address in Worcestershire

Choose one of the following:

  • a copy of your driving licence
  • a copy of a utility bill from within the last year
  • a copy of a bank or credit card statement from within the last year
  • a copy of a Council Tax bill from within the last year.

Help with your online application

If you need time to collect the evidence together, or are helping a relative you can download and print the Pensioner Bus Pass evidence and eligibility criteria before you make the application online.

During the application process there will be an option to upload the documents requested.
Help on how to do this is provided within the application or see our Photo Upload Help pages for more information.

Apply Online

Once you have completed your application you can expect to receive your new pass within 28 working days (unless we require any further information from you, in which case we will be in touch).

Additional information about Concessionary Bus Passes


If you are unable to submit your photograph or evidence online:

You will need to complete the online application and then please clearly write the online reference number (which you will receive on completion of your online application) on the reverse of all correspondence along with your name and postcode.

Please post to:

Concessionary Travel Customer Services Administration Team
PO Box 895
Worcester
WR4 4FB