Telecetera - Business case study

Malvern Company Connects with Regional Graduates via Worcestershire County Council Initiative


Based on the Malvern Hills Science Park, Telecetera has been providing IT solutions to companies for over a quarter of a century.

The company supplies its ‘Connect’ mobile workforce solution to a range of global end-users, covering industry sectors as diverse as retail and mining, via social housing, telecoms, and utilities and highways.

Integration of the Connect system helps companies manage their mobile workforce more effectively and efficiently, providing clients with a real-time view of workforce activity, bringing cost savings through improved scheduling and routing, reduced travel costs and improved control of van stock and supplier orders.

Having been acquired by Koios Group in late 2019, the company was looking to recruit additional IT expertise to bring a fresh outlook and ideas to its product development activities. Such recruitment plans, however, were brought to a standstill by the onset of COVID-19 and its associated lockdown restrictions.

Taking up the narrative, the company states that:

“We were planning to bring in some additional expertise and, having a good relationship with the University of Worcester, we were looking to recruit a graduate. These plans were somewhat disrupted by the COVID-19 situation and the resulting economic uncertainty which, as with many regional companies, has negatively impacted recruitment plans. We took the decision to examine regional support options and that was when we discovered the Here2Help Programme.”

Man on a phone

Worcestershire County Council’s Here2Help Business Programme provides a range of support to companies impacted by the COVID-19 pandemic, with one strand of support on offer being the Graduate Development Programme, a scheme developed through collaboration between the Council and the University of Worcester. The Programme aims to support Worcestershire SMEs to recruit recent graduates who are either Worcestershire residents or graduates of the University. Providing grant support of up to £10,000 to contribute up to 50% of the graduate’s salary costs for a one-year period, with the remaining 50% to be provided by the business, interested companies can post opportunities on the University’s myCareer portal and get access to students who have graduated within the last couple of years. A good example of partnership working between the Council and the University’s Careers Office and Business School, the Programme aims to increase knowledge and skills transfer and improve business productivity, whilst also ensuring talent is retained within the County by increasing employment opportunities. 

Telecetera software

Facilitated by Here2Help support, Telecetera was able to bring on board a high-quality graduate (First-Class Honours degree in Computing) at a time when economic conditions meant regional companies were not actively recruiting. Telecetera has developed a roadmap of activity for the next 12 months, focusing on software development that will enhance the functionality and effectiveness of the Connect mobile workforce solution, improving company performance and providing competitive advantage going forward:

“Via the Graduate Development Programme strand of support, Telecetera was able to recruit a talented and enthusiastic individual who will directly contribute to the product development plans of the company. Such business support is highly beneficial for regional SMEs at the best of times - current conditions make it invaluable! We look forward to continuing our relationship with Worcestershire County Council, benefiting from the support available to regional SMEs and maintaining our contribution to the regional and national economy.”

Here2Help Business: Develop

Information on the County Council's business support

Here2Help Business

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