Our vision

Advancements in technology, together with the effective use of data, presents huge opportunity for the Council. Users of public services expect to access what they want 24/7, by a variety of digital means. Now is the time to redesign our public services around the customer experience, enabled by personal mobile technology and out of the box thinking.

Our design principles

• standardising: data, IT policies, methods and supplier management
• simplifying: IT strategies, business cases, procurement and IT architectures
• sharing: information, skills, knowledge, delivery and best practice
• putting customer value first
• ensuring technology investment benefits our end customers
• designing for security, flexibility and speed
• engaging with the workforce and the culture
• designing secure services from the customer perspective
• building supplier and partnership collaborations based on shared values and trusts
• co-designing secure services with customers and business stakeholders
• embracing new and emerging technologies
• aligning our IT investments with the Council’s strategic priorities
• connecting and collaborating securely with other in the public sector
• being agile and user-centric

Our technology priorities:

Priority 1 - Cyber Resilience:

Ensuring the Council is secure and resilient to cyber threats, and confident in the digital world.

Priority 2 - Cloud:

Optimising the balance between on-premise, public cloud and hybrid-based services, whilst at the same time ensuring agility and security in our enterprise.

Priority 3 - Network:

Providing a comprehensive platform for our data, security and telephony infrastructure, ensuring that the network is positioned to support the Council.

Priority 4 - Identity Management:

Enhancing the security and user experience of our devices and systems.

Priority 5 - Service and Infrastructure Automation:

Using infrastructure automation to bring agility to both development and operations through use of scripting environments, as well as increasing service automation to drive efficiencies and improve customer service.

Priority 6 - Low Code and No-Code:

Investing in low-code technology and adopting an agile approach to software development.

Priority 7 - Application Portfolio Management and Rationalisation:

Rationalising our application portfolio and targeting investment to ensure resilient applications that maximise application availability.

Priority 8 - Information Governance, Data Management and Data Insights:

Creating an information and knowledge sharing culture, supported by strong governance, to enable us to work more effectively.

Priority 9 - Collaboration:

Equipping staff with a set of robust and well-integrated technology tools that enable secure internal and external collaboration.

Priority 10 - Smarter Working:

Embracing new processes, structures, technologies, ways of working, choice and flexibility to enable smarter working.