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Help in an Emergency

Are you carer aware?

The online Carer Aware training tool explains who a carer is, their legal rights and what services are available in Worcestershire to support them.

* Please note this online tutorial requires Flash to installed on your computer.

Carer Services - Help in an Emergency

Carers' Emergency Card

Available free to all carers.

What is it?

Help in an Emergency iconThe Carers' Emergency Card is a credit-sized card that will identify you as a carer. It will easily fit into a purse or wallet, so you can carry it with you at all times.

How does it work?

When you apply for the card you will be asked to nominate one or two contacts. For example, family, friends or neighbours who are willing to check on the person you look after, in a personal emergency.

The Carers' Emergency Card shows the telephone number of the countywide Lifeline service, a 24-hour helpline. Lifeline holds the details of everyone with a Carers' Emergency Card and the names of the people you have nominated to help. In a personal emergency, anyone who finds your card can call the Lifeline number, and Lifeline will in turn call your nominated contacts. If your nominated contacts are unable to help or cannot be contacted, Lifeline will contact the Worcestershire Health and Social Care Access Service, who will arrange substitute care (if necessary) ..

How do I apply for a Carers' Emergency Card?

Getting a card is easy! Call Carers Action Worcestershire on 0300 012 4272 or email mail@carersworcs.org.uk to request an application form.

Back Me Up Service

Do you worry about what would happen to the person you care for if you were involved in an accident or were taken ill suddenly?

The Back Me Up Service provides up to 72 hours of substitute care for the person you care for if you have a personal emergency.

In the longer term, care plans can be put in place as required however this is not part of the Back Me Up scheme.

Within the home the service is free and emergency cover is available up to 24 hours a day.

However it is important to accept that night time care is only available in exceptional circumstances and where there is a degree of warning i.e. the scheme does not allow a response in the middle of the night.

Other emergency services may be able to assist in these circumstances.

Definition of a Personal Emergency:

  • A carer is admitted to hospital
  • A carer has other significant health care needs which stop or severely limit them from continuing to provide care
  • A carer has to attend an unplanned or unscheduled appointment such  as hospital or GP
  • A family emergency or event involving a close relative, that requires the carer to provide help and therefore limit the capacity to provide their usual support
  • There is a real risk to the carer’s employment on a particular occasion
  • Breakdown in care being provided by a personal assistant through an Individual Budget that would require the informal carer to compromise their own health and wellbeing or employment status whilst the situation was resolved.

Support options may be:

  • Help provided directly by the Back Me Up Home Care Service
  • An increase in an existing care package
  • A one-off payment to pay for the care required to cover the emergency

During your Carers’ Assessment you will have the opportunity to complete a contingency plan. This will enable you to discuss what would need to be arranged should a personal emergency occur.

To get a Carers’ Assessment or make a contingency plan:

  • Contact to your Social/Health Worker
  • Call the Worcestershire Health and Social Care Access Service on 0845 607 2000

In a personal emergency, you can access the Back Me Up service by calling Worcestershire Health and Social Care Access Centre on 0845 607 2000

Emergency Duty Team

The aim of the service is to assist adults and children outside normal office hours who have difficulties which are causing them serious risk or concern that cannot be left until the start of the next working day.

The service is available to anyone who is a resident in Worcestershire. The team provides these services outside normal office hours and Bank Holidays.

The service is available between:

4.30pm Friday - 9am Monday
5pm-9am Monday -Thursday
All bank holidays
After 00.30 the Emergency Duty Team social workers are contacted by pager, linked to an answer phone.

Telephone: 01905 768020

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This page was last reviewed 30 January 2014 at 14:01.
The page is next due for review 29 July 2015.