Carer Services - Help in an Emergency
Carers' Emergency Card
Available free to all carers.
What is it?
The Carers' Emergency Card is a credit-sized card
that will identify you as a carer. It will easily fit into a purse
or wallet, so you can carry it with you at all times.
How does it work?
When you apply for the card you will be asked to nominate one or
two contacts. For example, family, friends or neighbours who are
willing to check on the person you look after, in a personal
The Carers' Emergency Card shows the telephone number of the
countywide Lifeline service, a 24-hour helpline. Lifeline holds the
details of everyone with a Carers' Emergency Card and the names of
the people you have nominated to help. In a personal emergency,
anyone who finds your card can call the Lifeline number, and
Lifeline will in turn call your nominated contacts. If your
nominated contacts are unable to help or cannot be contacted,
Lifeline will contact the Worcestershire Health and Social Care
Access Service, who will arrange substitute care (if
How do I apply for a Carers' Emergency Card?
Getting a card is easy! Call Carers Action
Worcestershire on 0300 012 4272 or email email@example.com to
request an application form.
Back Me Up Service
Do you worry about what would happen to the person you care for
if you were involved in an accident or were taken ill suddenly?
The Back Me Up Service provides up to 72 hours of
substitute care for the person you care for if you have a personal
In the longer term, care plans can be put in place as required
however this is not part of the Back Me Up scheme.
Within the home the service is free and emergency cover is
available up to 24 hours a day.
However it is important to accept that night time care is only
available in exceptional circumstances and where there is a degree
of warning i.e. the scheme does not allow a response in the middle
of the night.
Other emergency services may be able to assist in these
Definition of a Personal Emergency:
- A carer is admitted to hospital
- A carer has other significant health care needs
which stop or severely limit them from continuing to provide
- A carer has to attend an unplanned or
unscheduled appointment such as hospital or GP
- A family emergency or event involving a close
relative, that requires the carer to provide help and therefore
limit the capacity to provide their usual support
- There is a real risk to the carer’s employment
on a particular occasion
- Breakdown in care being provided by a personal
assistant through an Individual Budget that would require the
informal carer to compromise their own health and wellbeing or
employment status whilst the situation was resolved.
Support options may be:
- Help provided directly by the Back Me Up Home Care Service
- An increase in an existing care package
- A one-off payment to pay for the care required to cover the
During your Carers’ Assessment you will have the opportunity to
complete a contingency plan. This will enable you to discuss what
would need to be arranged should a personal emergency occur.
To get a Carers’ Assessment or make a contingency plan:
- Contact to your Social/Health Worker
- Call the Worcestershire Health and Social Care Access Service
on 0845 607 2000
In a personal emergency, you can access the Back Me Up service
by calling Worcestershire Health and Social Care Access Centre on
0845 607 2000
Emergency Duty Team
The aim of the service is to assist adults and children outside
normal office hours who have difficulties which are causing them
serious risk or concern that cannot be left until the start of the
next working day.
The service is available to anyone who is a resident in
Worcestershire. The team provides these services outside normal
office hours and Bank Holidays.
The service is available between:
4.30pm Friday - 9am Monday
5pm-9am Monday -Thursday
All bank holidays
After 00.30 the Emergency Duty Team social workers are contacted by
pager, linked to an answer phone.
Telephone: 01905 768020
Back to Carers
This page was last reviewed 30 January 2014 at 14:01.
The page is next due for review 29 July 2015.