How to Pay for Care
You can pay for:
- home care
- day care attendance
- meals (excluding WRVS meals)
- transport charges
using any of the following methods:
Pay Online (We accept
Delta, JCB, Maestro, MasterCard, Solo, Switch, Visa Electron and
- Direct Debit
- By Phone (24hrs)
- Telephone or PC Banking, BACS
- In Person
- By Post
- Bank Giro Credit
There are various ways you can make payments, depending on what
suits you. You can ask a representative to make payments on your
behalf, for example a relative or close friend.
Your privacy and security online is our prime concern. Our
payments system encrypts your personal information and does not
store any card details.
Use our online payments facility .
If you choose to pay by this method, you will be given 10
working days notice of the amount to be requested from your bank.
Your payments will be automatically. Payments are covered by the
Direct Debit Guarantee, details of which can be found on the direct
debit mandate. Please contact the Client Changing Team on 01905
766936 to request a direct debit mandate.
By Phone (24 hour automated payments line 0300
Pay your invoice quickly and easily over the telephone anytime
by calling our automated 24 hour payments line on 0300
4562206. You will need your invoice number and debit or
credit card details to hand. Your privacy and security is our prime
concern, therefore our telephone payments system does not store any
debit or credit card details.
Telephone or PC banking, BACS
To pay using one of these methods, you will require the
- Bank: Barclays Bank plc, 54 High Street,
Worcester, WR1 2QQ
- Sort code: 20-98-61
- Bank account number: 53583147
If you are paying a single invoice, quote your invoice number as
your reference. If you are paying more than one invoice, quote your
customer number as your reference.
Payment can be made at the following Worcestershire Hub Customer
||By Debit/Credit Card
||Yes (using our payment kiosk)
||Yes (using our payment kiosk)
See full location details and opening hours for our Customer
Cheques or postal orders should be made payable to
'Worcestershire County Council' and crossed 'A/C Payee', with your
invoice number and customer number written clearly on the reverse.
Complete the bank giro credit slip on your invoice, then put this
and your payment in an envelope and post it to:
Worcestershire County Council,
PO Box 374,
Please do not send cash through the post. Receipts will only be
issued if requested.
Bank Giro Credit
Payment can be made at any bank although they may charge a fee
for this service. Complete the bank giro credit slip on your
invoice and present this with your payment. Cheques or postal
orders should be made payable to 'Worcestershire County Council'
and crossed 'A/C Payee', with your invoice number and customer
number written clearly on the reverse.
More details on how to make payments for Adult Social Care
services can be found on the back of your invoice. If you need
further information or to request a direct debit mandate contact
the Client Charging Team on 01905 766936.
Monthly Billing Advice Documents
Once service has started and you have been notified of your
weekly assessed charge, you will be issued with a monthly billing
advice document detailing the service you have received and an
invoice confirming how much you have to pay.
The billing advice and the invoice will be sent about 3 weeks
after the end of the month that they are for.
If your charges change
If your weekly hours vary, your charge may vary.
If there is a permanent change to the help you receive each week,
you will be told what your new charge is in writing.
If you are away from home
If you are away from home and are not receiving any help during
the week, you should make sure your Care Provider knows in advance.
Your Home Care visit can then be cancelled and you will then not
have to pay for that time.
If you have any queries concerning payment for your Home Care
Services, please contact:
Client Charging Team
Worcestershire County Council
Adult Services and Health
Tel: 01905 76 6936
This page was last reviewed 9 January 2014 at 8:46.
The page is next due for review 8 July 2015.