Eligibility - Fair Access to Care Services
There is a wide range of community care services, for example,
arranging help in the home, a day care service or making
arrangements for providing a place in either a residential or
In order to establish whether an individual is eligible for a
community care service, there are three stages to go through.
- Stage One: Qualifying for a Community Care Assessment
Contact the Access centre to find out if you qualify.
or call 0845 607 2000.
- Stage Two: Community Care Assessment to work out needs
Find out more about care assessments.
- Stage Three: A decision as to whether the individual is
eligible to receive a service under Fair Access to Care
There are four bands to the eligibility framework which are as
Needs are categorised as presenting needs and eligible needs.
The purpose of the assessment of needs is to identify and evaluate
an individual's presenting needs and how they constrain to support
his or her capacity to live a full and independent
life. During the assessment process information of all
presenting needs is gathered and then evaluated against the risks
to the individual's: -
- Health and Safety;
- Ability to manage daily routines;
- Involvement in family or wider community life.
If an individual is assessed as having eligible needs, they may
nevertheless be required to pay for or make a contribution toward
some community care services. See our social care and money section for more
details about charges.
Eligibility - Fair
Access to Care Services Guide (PDF 98 KB) which
includes the stages in detail and a breakdown of the four bands of
Frequently Asked Questions Leaflet (PDF 153 KB) /
Read Version (PDF 1.6 MB)
Find out more
You can ask for help yourself or you may ask someone such as a
relative, friend or health professional to contact us on your
behalf. In the first instance contact should be made with a
Customer Services Advisor at:
Tel: 0845 607 2000
- Worcestershire Royal Hospital - 01905 760700
- Alexandra Hospital - 01527 503873
- Worcestershire Carers Unit - 01905 728824
- Emergency Duty Team (Out of hours service) - 01905 768020
This page was last reviewed 9 January 2014 at 8:46.
The page is next due for review 8 July 2015.