Standard 9 Attendance Management

Quick links: Level 1 | Level 2 | Level 3

Level 1

Topic Criteria Guidance
1.9.1
Raising awareness
 Have clear sickness and absence policies Make sure all staff know what they should do if they become sick and need to take time off work, (including what happens when they return to work).

This could be included in induction or staff handbooks.
1.9.1
Raising awareness
 Record when and why staff take time off work
Record and review one to one meetings with staff who have taken time off work,
self-certification forms, fit notes etc. can help you to spot any trends in absences. Be careful to take account of staff’s right to privacy and data protection when collecting and storing details about people and their health and sickness records.
1.9.2
Improving health
 Keep in touch with staff who are off sick to ease their return

Level 2

 Topic Criteria
Guidance
 2.9.1
Improving health
 Follow recommendations
on fit notes
 Statements of Fitness to Work help to keep people in work which supports good health.
 2.9.1
Improving health
 Ensure action is taken to deal with any trends in absenteeism
 2.9.1
Improving health
  Carry out supportive return to work interviews  This will help you to build a supportive culture. Return to work interviews can help to deter staff from taking unnecessary time off work and ease people back into work more smoothly.
 2.9.2
Raising awareness
 Have a clear attendance management policy and procedures and ensure staff are aware of them  Raising awareness about this could be included as an item in team meetings, intranet, posted on a notice board or a circular passed around.

Level 3

 Topic Criteria
Guidance
3.9.1
Improving health
Develop an early and gradual return to work policy This is for staff that have been off work for a longer period of time and must take a supportive and flexible approach.

Having a good policy might be supported by:

EAP (Employee Assistance Programmes)
Counselling and coaching services
Physiotherapy
Flexible working arrangements
3.9.1
Improving health
Ensure people who are unwell should not feel pressured to work Presenteeism, or staff attending work when they are not well enough to do so can be more costly that absenteeism for a number of reasons.  This also includes staff who are not properly engaged because they are unduly stressed or distracted in some way.  A statement about your approach to presenteeism could form part or you attendance or absence procedures.
3.9.2
Raising awareness, improving and maintaining health
Support staff to manage long-term health conditions in the workplace This may include signposting and awareness-raising about what support is available in healthcare and the community and voluntary sectors, allowing staff flexibility to attend health related appointments.
3.9.2
Raising awareness, improving and maintaining health
Enable flexible working arrangements for staff
Making flexible working arrangements available to staff supports health and well-being in a number of areas regardless of an individual's personal situation.

Flexible working can also bring business benefits of its own.