In 2016, Worcestershire Partners launched a year-long pathfinder for the ‘Connecting Families’ programme to provide services to those with severe and complex needs. It proposed a key worker model to co-ordinate service provision and ensure that activities were person-centred. Initial appraisal of the likely benefits of the programme suggested around £7m of savings would be achieved through the new approach in Redditch alone.
As the pathfinder comes to a close, understanding what we have done well and what has had the most impact for residents is central to shaping how we spread the lessons learned across the County as a whole. We are working with a number of local partners to share outcome data, that has been completely anonymised to protect our residents’ privacy, so that we can prove the benefits and refine our approach.