Web Provision and Performance Reporting

Worcestershire County Council Web Provision and Performance Reporting

SECTION ONE
The Worcestershire County Council Web Team are working on a plan to restructure the county council website (www.worcestershire.gov.uk). The questions below aim to get feedback on the current site and your views on potential changes. The results will inform plans to improve the site in the future.

Have you used the Worcestershire County Council website?

Please tick ALL that apply

Yes, to find out information

Yes, to apply for services

Yes, to pay for services

Yes, to report a problem

What is the main reason you haven't used the website?

Never needed to

Didn't know it existed

Looks too complicated

Other

	If other, please specify:

How do you/would you prefer to find information on our website?

Please tick ALL that apply

Navigate

A to Z

Sitemap

Other

	If other, please specify:

Q4	How would you rate the following:
Q4		Very good	Good	Neither good nor poor	Poor	Very poor
	The search facility
	The current A to Z of services
	The current layout and navigation

Do you tend to search for content using a keyword, phrase or both?

Keyword

Phrase

Both

Do you ever misspell a word and click search anyway expecting the search engine to correct the mistake?

Yes

Q7
Q7		1	2	3	4	5	6	7	8	9	10+
	How many mouse clicks from the homepage would you expect to find what you're looking for before giving up?
	How many minutes browsing through our site would you expect to find your what you're looking for before giving up?

Would you use a Question and Answer approach to finding your information?
(e.g. What would you like to do today? Book, Pay, Report or Apply.
What would you like to apply for?)

Yes

Don't know

How often would you expect us to review the content on each web page?

Every day

Every week

Every month

Every quarter

Every year

Other

	If other, please specify:

Q10

What type of content do you/would you prefer to see on our website?

Content that gets to the point and lists key points

As much content and information as possible

Q11

How understandable is the content on our site?

Complex and hard to understand

Fine as it is

Too basic

Lacks content

Q12	What do you think about the quality of the content on our website?

Q13

Would you expect us to signpost you to external partners such as Police, Fire and Health organisations?

Yes

Q14

Do you use our online maps?

Yes

Q15	What do you use our online maps for?

Q16

Would you use a mobile or smart phone version of the WCC website?

Yes

If other, plase specify:

Q18

Do you ever need to print any of our web pages?

Yes

Q19

Have you ever experienced a problem with our website?

Yes

Q20	What was the problem you experienced?

SECTION TWO
Worcestershire County Council wants to enable residents to understand how the council is performing. We want to keep you informed about the progress the council has made towards achieving its key targets and the improvements that are planned for the future to ensure that the council continues to deliver high quality services to the communities of Worcestershire. The council considers it important to be honest and balanced in the presentation of performance data and it is this transparency which will enable residents to hold the council to account.

The questions below are to inform our plans on performance reporting in the coming months and years.

Q21

How frequently would you want to read about county council performance?

Quarterly

Every 6 months

Annually

Less frequently

Never

Other

If other please specify

Q22

What would you be most interested in reading about in regards to the county council's performance?

Please tick ALL that apply

Where the council is meeting or exceeding its targets

Where the council is failing to acheive its targets

Financial information (e.g. spend against budget)

Performance against key objectives

Educational statistics (school performance)

Senior staff salaries

Information on workforce (e.g. number employees, roles undertaken)

Information on highway maintenance/repair

Other

If other please specify

Q23

Would you be interested in comparisons between the peformance of Worcestershire County Council and other county councils?

Yes

Q24

Would you like to see performance information broken down for local areas within Worcestershire, for example be able to compare county council performance across districts?

Yes

Q25	Any other comments about the website or performance reporting?

Thank you for taking the time to complete the survey, please now click on the submit button below.