We want to improve the service that we provide to you. It would be very helpful for us if you could complete this questionnaire by ticking the appropriate boxes and then please post your questionnaire in the pre-paid envelope provided.

Your comments are welcomed and appreciated; they will be used to help us provide the best service possible to everyone using the Registration Service. Please note that your details will be treated in the strictest confidence. If you have any queries about this questionnaire, please contact the Registration Service on 0845 603 2859.

Contact with the office

	When you initially contacted the Registration Service was it by... Please tick ONE only
		Telephone
		In person
		Letter
		E-mail

	Did you experience any difficulties getting through to the Registration Service? Please tick ONE only
		Yes
		No

If Yes, please specify:

	Did you have any difficulty in finding the registration office or gaining access to the office? Please tick ONE only
		Yes
		No

If Yes, please specify:

	Which Registration office did you attend? Please tick ONE only
		Bromsgrove Registration Office
		Droitwich Contact Centre
		Evesham Registration Office
		Kidderminster Registration Office
		Malvern Registration Office
		Pershore Registration Office
		Redditch Registration Office
		Tenbury Registration Office
		Worcester Register Office
		Worcestershire Royal Hospital

	Which service did you come into the office for? Please tick ONE only
		Civil Partnership Notice
		Marriage Notice
		Register a Birth
		Register a Death
		Other

If Other, please specify:

	Were you given any information about this before you came to the registration office? Please tick ONE only
		Yes
		No

	Where did you receive this information from? Please tick ONE only
		Coroner
		Hospital
		Midwife
		Doctor
		Registration Office
		Funeral Director
		Hospice
		Bereavement Officer
		Friends/family
		Other

If Other, please specify:

	Was the information clear and understandable? Please tick ONE only
		Yes
		No

If No, why not?

Making the appointment

	Were you aware that there was an appointment system at the office? Please tick ONE only
		Yes
		No

	How long did you have to wait for an appointment? Please enter number below in days

	Were you offered the appointment time you wanted? Please tick ONE only
		Yes
		No

	Once at the registration office how long did you have to wait to see the registrar? Please tick ONE only
		Less than 10 minutes
		Between 10 and 30 minutes
		Longer than 30 minutes

	Did you find the opening hours convenient? Please tick ONE only
		Yes
		No

If No, please specify:

The registration process

	Did the registrar introduce herself/himself to you? Please tick ONE only
		Yes
		No

	Did the registrar make you feel at ease? Please tick ONE only
		Yes
		No

	Was the process of the appointment explained to you? Please tick ONE only
		Yes
		No

	Were there any difficulties during the registration process? Please tick ONE only
		Yes
		No

If Yes, please specify:

	Were the staff polite, responsive and helpful? Please tick ONE only
		Yes
		No

If No, please specify:

	Did you have any questions that the registrar was unable to answer? Please tick ONE only
		Yes
		No

If Yes, please specify:

	Do you have any further comments? Please write in below

The Registration Office

	In your opinion was the condition of the... Please tick ONE for each statement
		Welcoming/ comfortable		Acceptable		Improvements necessary
	Offices
	Reception area

If you have ticked Improvements necessary for either statement above, please specify:

	What was your opinion of the location of the office? Please tick ONE only
		Excellent
		Satisfactory
		Poor

General

	Are you aware that there is a complaints procedure in place? Please tick ONE only
		Yes
		No

	Are you aware that the Registration Service has a website? Please tick ONE only
		Yes
		No

	How would you rate the service you received overall? Please tick ONE only
		Excellent
		Good
		Poor