WCC Online Payments – Important Security Information

Online payments security update

From the 15 February 2018 you may experience some problems with making payments online.

Please note this date has changed from 18 January on advice from our Software Suppliers.

This will be due to your browser and if you have a TLS 1.2 protocol enabled.

Is my browser compatible?

If you are using any of the following browser versions then you will have a problem using Civica pay from the 15 February 2018.

Browsers that are not compatible with Civica pay
Which Browser Will not be able to access Civica pay after the 15 February 2018
Chrome Version 29 or less
Android via your phone Version 4.3 or less
Firefox Version 23 or less
Internet Explorer (IE)

Version 7 or less. Not supported on Vista. Available but disabled by default from version 11 or less

Internet Explorer mobile Available but disabled by default until version 11
Opera Verion 16 or less
Safari Version 6 or less and OSX10.9
Safari Mobile Version IOS 4 or less

How will I know if I have a problem?

You will know you have a problem if you see the following message appear on your screen. Please note this image has changed on advice from our Software Suppliers.

An image of the TLS Security error page

How can I find out if I am missing the TLS 1.2 protocol?

Go to the following website https://www.howsmyssl.com/

On the left hand side of the page you will see a heading called version.

If you have the protocol enabled it will say Good.

Good your browser has the right protocol enabled

If the protocol is not enabled you will see the following:

Bad your browser does not have the right protocol enabled

How can I enable this protocol?

If you are using Internet Explorer

  1. Open Internet Explorer
  2. Click Alt T and select “Internet Options”
  3. Select the "Advanced" tab
  4. Scroll down to the "Security" section
  5. Locate and check "TLS 1.2"
  6. Then, press the "OK" button


If you are using Google Chrome

  1. Open Google Chrome
  2. Click Alt F and select “Settings”
  3. Scroll down and select “Advanced”
  4. Scroll down to the System section and click on “Open proxy settings…”
  5. Select the "Advanced" tab
  6. Scroll down to the "Security" section
  7. Locate and check "TLS 1.2"
  8. Then, press the "OK" button

If you are using FireFox

  1. Open FireFox
  2. Type in “about:config” in the URL bar and press Enter
  3. Scroll down to “security.tls.version.max” and press enter
  4. Set the value to 3
  5. Then, press the "OK" button

If you are using Opera

  1. Open Opera
  2. Click Ctrl+F12
  3. Click on “Security”
  4. Click on “Security Protocols…”
  5. Check on “Enable TLS 1.2”
  6. Press the "OK" button
  7. Then, press the "OK" button

If you are using Safari

  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 is automatically enabled