Introducing the Integrated Carers Hub

Published Monday, 1st August 2016

Worcestershire County Council has brought together support services for unpaid adult carers in to one convenient place.

The County Council has commissioned Worcestershire Association of Carers to provide an Integrated Carers Hub to deliver support for carers in Worcestershire.

According to the national Census (2011), there are currently 63,685 adult carers in Worcestershire and 3 in 5 of us will be a carer at some point in our lifetime.

The Council-funded Hub will offer information, advice and support personalised to meet the individual needs of carers. It aims to improve the physical and emotional wellbeing of carers by providing access to services that can advise and support on issues such as healthy living, reducing stress and isolation, increasing confidence as well as offering practical solutions to some of the challenges of being a carer. A major benefit of the new hub to Worcestershire’s unpaid adult carers is that all the information they need to access services is now in one central place.

Mel Smith, the Hub’s manager said: “We are delighted to have been awarded the contract to provide Worcestershire’s first Integrated Carers Hub. We have a solid track record in supporting carers and will continue to build on our extensive knowledge and experience to provide a central source of information, advice and support specifically designed to help carers meet the demands of their caring role. Often people don’t recognise themselves as carers and don’t always realise the impact caring can have on their own wellbeing. This service will absolutely focus on the health and wellbeing of carers.”

Cllr Sheila Blagg, Cabinet Member with Responsibility for Adult Social Care said: "The Integrated Carers Hub is fantastic news for carers as it will offer real practical support and help them to carry out their vital work. It is always important not to pursue a one size fits all approach, and we are sure that by integrating services and contracting knowledgeable experienced individuals to manage 'The Hub' carers will have improved access to support whatever their level of need."

For further information or advice please contact the Carers Helpline by calling 0300 012 4272 which is open Monday to Friday 9am to 7pm and 9am to 12noon on Saturdays. Alternatively you can email or visit