Millions of pounds are being invested into reducing traffic congestion in Worcestershire and to make sure the county's roads continue to be amongst the best in the country.
Alongside the congestion-cutting schemes Worcestershire County Council is reinforcing the front line team that deals directly with information from the public.
Thousands of calls and messages are handled every year by the Council. Two thirds of residents log their queries online and 85 percent of those are dealt with and resolved within a month.
A new service is now being introduced where residents can speak directly to highways staff to deal with the most complex of cases.
Councillor Alan Amos, Cabinet Member with Responsibility for Highways said: "We have listened to our customers who have told us that there are times when they want to talk to a highways officer.
"We have now enabled this to happen and residents can opt to follow up an existing enquiry or talk to a dedicated team of highways officers about a more complex issue."
Residents can continue to report their issues through the online reporting tool and receive feedback directly to their email address.
For more details go to www.worcestershire.gov.uk/homepage/98/report_it