Essential maintenance for all online payments from 4pm to 6pm on Sunday 12th July

Pay for school and college travel assistance

School Transport Contribution updated 17 April 2020

Further to the ongoing Coronavirus (COVID-19) situation and the uncertainty surrounding schools and colleges re-opening during the Summer Term, we will be suspending all payment requests for School and College transport, including termly and half termly payments, as well as the monthly direct debit scheme.

If schools re-open during the summer term and transport resumes, we will contact parents and carers with revised payment schedules or payment requests.

Refunds

With regards to the closure of schools from Friday 20 March, where any payment has been made for the Spring Term or Spring two Half Term, we will automatically be issuing a ten day refund either by card or cheque, depending on the original method. Where an Annual payment has been made, as well as the  ten day Spring Term refund, we will also be refunding the Summer term part of the contribution.

However, due to the volumes involved and our current staffing levels, please note that these refunds may not be received before the end of May.

Where transport assistance is continued for vulnerable children or children of Key Workers, the above will still apply.

Please don not cancel your direct debit - as it may be required in the future - we will not be taking any further payments while schools and colleges remain closed. You do not need to contact us about this.

Please do not return your pass - we will be issuing any appropriate refund without the need for the pass to be returned.

We will continue to monitor the situation and take action accordingly.

Please be aware we are currently reviewing transport costs for 2020/2021 and these pages will be updated as soon as the new costs are known.

If you need to pay for travel assistance you will receive a letter with details of how to make payment.
Please do not make a payment unless you have received this letter.