Full Privacy Notice

Why we collect information about you

We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis, and in line with your rights under the General Data Protection Regulation (GDPR).

In general, we process your information in order to:

  • deliver public services
  • confirm your identity to provide some services
  • contact and communicate with you
  • understand your needs to provide the services you request, for example joining the library or applying for a school place
  • monitor our performance in providing services to you
  • obtain your opinion about our services
  • meet various legal requirements and statutory obligations
  • to enable us to perform statutory law enforcement functions for example child employment, school attendance, and trading standards
  • prevent and / or detect crime or fraud
  • process financial transactions (including grants, payments and benefits directly involving the Council or where we are acting on behalf of other government bodies such as Department for Work and Pensions)
  • for general processing where you have given your consent for us to do so
  • protect individuals from harm or injury
  • allow the statistical analysis of data so we can plan the provision of services
  • fulfil our duty to improve the health of the population we serve
  • where it is permitted under the GDPR (for example to comply with legal obligations or for us to seek legal advice or undertake legal proceedings)

We may not be able to provide you with a product or service if we do not have enough information and, in some instances, your consent to use that information.

We aim to keep your information accurate and up to date. You can help us to do this at any time by letting us know if any of the information you have given us changes, such as your address. Visit our Contact Us page for more details.

We use data and information from a range of source data, including data relating to births or deaths, to understand more about the health and care needs in the area.

We may process your information overseas using ICT systems and services that are hosted outside the European Economic Area, but only with data processing agreements that meet our obligations under the GDPR.