Once we are clear what difficulties a person is having, and what they would like to achieve, we work with that person to create a Support Plan. This is a written plan summarising their needs, the impact these have, the kinds of services and help required, and within what timescales. Helping the person decide what they want to achieve is an important part of Support Planning, which also describes the informal help given from friends and family.
If any of the services we provide have to be charged for, the need for a financial assessment will be discussed. A financial assessment ensures that any charges made are fair and affordable.
There is no charge for having a Care Assessment or creating a Support Plan.
Any service that is provided to meet a person's identified needs will be reviewed and if a person no longer meets the eligibility criteria then the service will cease.