If You Are Worried About a Child

If you have reason to believe that a child or young person is at immediate risk from harm contact the Police on 999.

If you have any concerns about a particular child or young person and feel that they may be in need of protection or safeguarding, then please contact the Access Centre on 0845 607 2000 from Monday to Friday 8.30am to 5.00pm (Calls to this number will cost 5 pence per minute plus your phone company's access charge).

Make a referral online

Request for Information (RFI) for Professionals

For assistance out of office hours (5:00pm to 8:00 am weekdays and all day at weekends and bank holidays) please contact the Access Centre on 01905 768020.

Write to us at:

Social Care
PO Box 585

If you are a professional the following information may be useful:


Management of Allegations 

When an employee or volunteer has behaved in a way that has harmed, or may have harmed, a child this must be taken seriously and dealt with sensitively and promptly. All agencies are expected to have in place their own internal procedures for the investigation of such allegations to ensure that they are compliant with the local Inter-Agency Child Protection Procedures.

Local authorities also appoint a Local Authority Designated Officer (LADO) whose responsibilities include the management and oversight of individual cases from all partner agencies if the allegation meets the thresholds.

Jon Hancock is the LADO for Worcestershire and is available for advice if you are not sure whether to make a referral.

Email: jhancock22@worcestershire.gov.uk

Phone: 01905 766090