Got a Question?

Please follow our three-step guide below to finding information about the County Council. If you still have problems see our promise to you...

1. How to find general information about what we do, our public buildings and points of contact.

• Keyword A-Z– all our services listed alphabetically
• Contact details – who to contact, emails and phone numbers (Directors)
• Maps – locations for County Hall and our other public buildings
• A-Z of Councillors
• District councils
• Phone directory

2. How to find more detailed information about a particular service, event, policy or procedure, of the type you might find printed in a leaflet or booklet.

• Publication Scheme - a guide to all the information that WCC makes available on a regular basis
• Website map – how information is set out on our website
• Online services – booking, ordering and paying on the web

3. Information the Council does not publish on a regular basis and which you have been or would be unable to find using the two routes above.

• Information held about you
• Using the Freedom of Information Act 2000 and other legal access routes