Did everyone involved (staff, consultees, partners) understand the objectives of the exercise?
Were the right stakeholders involved ?
Did you successfully reach all your stakeholders?
Were the numbers who took part as expected – did you reach your targets?
Were you successful in reaching ‘hard-to-reach’ groups?
Did the publicity material you used work (e.g. posters to advertise an event, putting material on the internet, press releases)?
Did you get the level of information you provided right? ( e.g. it was easy to access; relevant to the consultation, produced in plain language, easy to understand and available in other languages and in other formats, e.g. Braille and audio cassette, where necessary)
Was the consultation accessible (e.g. interpreters were provided if necessary, venues were accessible, seating and set up encouraged participation)?
Did the methods used match the objectives?
Was there the right balance of qualitative and quantitative methods?
If you used more than one method, which worked better than others and why?
Did some methods work better with particular stakeholders than others? Note this for the future.
Was the timescale and process transparent and kept to – if not, why not?
Did you get the information you wanted in sufficient time, depth, and quality?
Were the level of resources and support right?
Did you budget adequately – note areas of overspend/savings for next time
What were the costs (include staff time)?
Were there any unforeseen costs – what they were?
What was the evaluation of those who took part - what did they think of the information provided, was it easy to give views, did they perceive the exercise as fair, useful?
Did it lead to a change of policy, service etc – be specific - how?
How many people will be affected by the changes?
Has the consultation changed the relationship between you and your users and others?
What would you do differently next time?
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