Worcestershire County Council

CHECKLIST NO 3.A – IDENTIFYING YOUR STAKEHOLDERS

Word Version  (26.00 KB) for you to save, edit & print ()

Use this checklist to think about and identify your stakeholders

External Customers
Internal Customers
Non-users
Partners
Interest Groups
Particular Demographic Groups

EXTERNAL CUSTOMERS

Users or customers of your service

People affected by the service you provide (e.g. parents of children, carers of service users)

Residents or Citizens

Non-residents (e.g. in the case of a tourist attraction)

People affected by policies or developments

Suppliers / Businesses / Service Providers

INTERNAL CUSTOMERS

Staff

Members

Other Directorates

Trade Union Representatives

NON USERS

People who are unaware of the service

People who might need the service at a later date

Ex-users or dissatisfied customers

PARTNERS

Partner organisations (e.g. voluntary sector, health, police, probation, Learning and Skills Council, Parish and District Councils, government departments, employers and the business sector)

INTEREST GROUPS

Interest or pressure groups

Everyone living in a specific location

PARTICULAR DEMOGRAPHIC GROUPS – see also Engaging Everyone

Children and young people

Families and carers

Single parents

Students

Women

Men

Employed

Unemployed

Particular socio-economic groups

Religious groups

Click here for groups who we have traditionally found hard to engage.