Frequently Asked Questions (FAQs)
- How can I get in touch to report
- Why are potholes such a
problem, especially during winter?
- How do you work out what to
- How many teams do you have on the
highways fixing damage caused by the bad weather?
- Why don't you do a full
resurface rather than just fix the potholes?
- Why do you resurface a road but
return shortly afterwards?
- Q. How can I get in touch to report a pothole?
A. To report a problem simply log on to www.worcestershire.gov.uk/reportapothole and
tell us about it. Alternatively, call the Worcestershire Hub on
0845 607 2005.
- Q. Why are potholes such a problem,
especially during winter?
A. Potholes usually form in areas where water has managed to
ingress into the part of the road surface below the tarmac
(sub-base). When this water freezes it expands causing the tarmac
to fracture and fail.
- Q. How do you work out what to repair?
A. Each individual pothole is visited by a highway inspector who
carries out a risk assessment for the particular area it is located
in e.g., outside a school, hospital, medical centre, shopping area,
is it on a high or low speed road and how large is it. He will then
allocate a response time to repair the pothole which reflects the
hazard posed to highway users.
- Q. How many teams do you have on the highways fixing damage
caused by the bad weather?
A. During severe winter weather we can have as many as 30 teams
repairing potholes across the county.
- Q. Why don't you do a full resurface rather than just fix the
A. Pothole repairs are only a temporary repair solution that
removes a possible danger from the highway as soon as possible with
the minimum of inconvenience. Having teams carrying out permanent
repairs on icy roads using contemporary traffic management could
cause problems with traffic delays and prevent effective gritting
during severe weather. If more permanent works are required at a
later date, these can be carried out when weather conditions are
more suitable and will allow for safe and sensible traffic
- Q. Why do you resurface a road but return shortly
A. This is usually where structural (deep dig) patching has been
carried out to remove defective areas of the carriageway in advance
of surface dressing the following year; this is a seasonal process
that can only be carried out during the summer months, this seals
the carriageway surface preventing further water ingress and
improves skid resistance.
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This page was last reviewed 26 July 2013 at 16:07.
The page is next due for review 22 January 2015.