Bus Charter
Customer Services Charter:
For bus services operated by Worcestershire County
Council
Our Objective:
- To provide all our customers a high quality reliable and
efficient service
We Aim:
- To operate our services to the advertised timetable, as far as
it is within our power to do so
- Always to operate low floor, easy access and
wheelchair/pushchair compatible vehicles
- To ensure all vehicles have accurate and highly visible
destination displays
Your driver will:
- Greet you as you enter the vehicle
- Be polite and courteous whilst treating all passengers
equally
- Be smartly presented
- Deal with any enquiries in a positive and helpful manner
- Have received First Aid training
Your bus will:
- Stop at every required Bus Stop
- Kneel whenever it stops (if required)
- Not pull away until you are seated or have reached an
appropriate standing point
- Be equipped with high quality comfortable seats wherever
possible
- Provide greater “leg room” wherever practicable
- Be cleaned internally and externally regularly
We ask you:
- Not to stand or leave your appropriate standing point until the
bus comes to a halt
- To provide the correct fare wherever possible
- To treat your driver and fellow passengers with the courtesy,
friendliness and respect that you would expect from our staff
- To treat the vehicle and its equipment with care
Should you wish to comment?
Please call 01905 765765
