Consumers

The officers in our Advice & Education team are trained in contract and consumer law and can provide additional advanced advice and guidance on a range of consumer issues including faulty goods, cancellation rights, holidays, credit agreements, etc.

View this Service's Advice Policy  (43KB).

Where issues are of a serious nature or breach criminal legislation, we may pass your complaint on to our Enforcement team for further investigation.

For advice on purchases made in Europe:

The European Consumer Centre for Services (ECCS) provides general information on consumer law and rights when buying services across the European Union, as well as contact details for organisations that could provide practical assistance in case of a dispute.

	Get more information on Consumer Advice  Consumer Advice
	Learn more about Education and the Trading Standards  Education
	Find out about the Community Safety & Underage Sales  Community Safety & Underage Sales
	Get in touch for general consumer advice For more information on trading standards you can get in touch with Consumer Direct by online form or by Telephone on 08454 04 05 06. (Monday to friday 9.00am to 5.00pm) Else you can get in touch with the Trading standards team by email: wrsenquiries@worcsregservices.gov.uk.