Street Lighting FAQs
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How are street light faults repaired?
The general public can help by reporting
faulty lights using the online form or the Lights Out Line on
0800 137 352.
All reports are cross-checked against previous fault records on
the computer system and then transmitted to the contractor who has
up to 5 working days in which to repair the fault.
If the Local Electricity Company cable is faulty, then repairs
to individual lamps should be carried out within fifteen working
days or within 24 hours for priority sites such as pedestrian
What happens in an emergency?
One-hour emergency response procedures are used for defined
priority situations (for example pedestrian crossings or
accident-damaged or vandalised units which are electrically
Who monitors street lights?
There are a number of ways in which lighting faults are
- County Council Night Patrol Staff check all the adopted
lighting every fortnight during the hours of darkness, throughout
- Members of the public report defective lighting. (Particularly
for lights burning in the middle of the day, which would not
normally be picked up by the night patrol.)
- Requests from the Police in cases where emergency action is
How are the lights maintained?
The County Council carries out Routine or Cyclic Maintenance so
that each streetlight and illuminated sign is visited annually, the
lantern cleaned and all other remaining components checked for
electrical and structural safety.
At one of these visits the lamp is changed according to a
pre-determined interval dependent on the lamp type and burning
period. Any rogue lamps which burn out before the end of this
period are changed free of charge by the maintenance
Any other faults reported by the patrollers or the public should
be repaired within 5 working days.
This method of maintenance ensures that lighting units are kept
in operation most efficiently and offers best value for money.
There are some occasions when the fault requires the attention
of the local Electricity Company (Central Networks), and a Standard
of Service Agreement has been negotiated so cable faults should
normally be repaired within 15 working days.
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This page was last reviewed 18 February 2014 at 10:35.
The page is next due for review 17 August 2015.