Domiciliary Care Providers Portal

This site has been developed to help providers keep abreast of what is relevant to them within the County Council.  

We are seeking your questions to develop an online questions and answers page which will be implemented in the near future. If you have a question you would like answered please email the Contracts Team mailbox.

Your question will be responded to within 1 working day and an answer provided within 28 days.

Quick links: 

• Worcestershire Domiciliary Care Providers Forum
• Monitoring Process
• Key Contacts and Useful Links
• Quality Standards

Worcestershire Domiciliary Care Providers Forum

Forums are held on a quarterly basis for domiciliary care providers who hold a Preferred Provider or Spot contract with Worcestershire County Council. Please see below for future agendas and previous minutes and attachments.

Minutes	Attachments
24 April 2012	2012.04.26 Agenda  (109 KB) Homecare providers Forum - Brokerage update  (214 KB) Approaching Risk Assessment and management for lifestyle behaviour  (115 KB) Electronic Provider Returns  (361 KB) EPR spreadsheet - sample  (276 KB)
23 January 2012  (109 KB)
18 October 2011  (109 KB)	Brokerage Update  (245 KB) Training Update  (43 KB) Continuity Flow Chart  (23 KB) Notification of services cancelled/ disrupted adverse weather  (29 KB)
6 July 2011   (93 KB)	Safeguarding Presentation  (302 KB) Brokerage Presentation  (286 KB)
19 April 2011  (130 KB)	Medication Information  (42 KB) Training Report  (35 KB) Dementia and Dignity Focus Group (81 KB) List of Successful Preferred Provider Organisations  (29 KB)
20 January 2011   (108 KB)
2 November  2010    (89 KB)

Monitoring Process

The County Council aims to monitor all contracted domiciliary care providers annually. This will involve either a full monitoring exercise (site audit, service user visits and staff feedback) or an annual monitoring review (site audit).  Please click on the below links for an explanation of the monitoring process, contract specification and relevant appendices that accompany the full monitoring report.

• Explanation of monitoring process  (47 KB)
• Monitoring guidance   (79 KB)
• Specification for Domiciliary Care Services for Older People and People with Physical Disabilities (appendix 2 of contract)  (176 KB)
• Appendix A – Service User Questionnaire  (305 KB)
• Appendix B – Staff Questionnaire  (271 KB)
• Appendix C – Provider Site Visit Form   (338 KB)            

Key Contacts and Useful Links

For information on the below Worcestershire County Council Contacts see our Key Contacts Page or use the links below: 

• Brokerage
• Social Work Teams 
• Contracts 
• Joint Commissioning Unit 
• Learning Development and Wellbeing Centre
• Safeguarding
• Access Centre      

For information on our external stakeholders please click on the below links to be directed to their website:

• Association of Care Trainers (ACT)
• Care Quality Commission (CQC)
• British National Formulary (BNF)
• UK Homecare Association (UKHCA)
• Skills for Care

Quality Standards

The links below direct you to quality standards and procedures that contracted providers are required to adhere to:

• CQC Essential Standards of Quality and Safety
• Skills for Care Induction Standards
• Safeguarding Policy and Procedures   (167KB)

Related Websites

• Association of Care Trainers (ACT)
  ACT is an Employer-led Partnership working across the Private, Independent, Voluntary and Statutory Care Sectors to increase opportunities for training, workforce development and staff recruitment to support improved care services.
• Care Quality Commission (CQC)
  The independent regulator of health and social care in England.
• British National Formulary (BNF)
  The BNF provides UK healthcare professionals with authoritative and practical information on the selection and clinical use of medicines in a clear, concise and accessible manner.
• UK Homecare Association (UKHCA)
  The professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors
• Skills for Care
  Helping social care employers to improve their workforce