How to Pay for Care
You can pay for home care, day care attendance, meals and
transport charges using any of the methods mentioned on this page,
you cannot pay for WRVS meals in this way.
There are various ways you can make payments, depending on what
suits you. You can ask a representative to make payments on your
behalf, for example a relative or close friend.
How to pay
If you choose to pay by this method, you will be given 10 working
days notice of the amount to be requested from your bank. Your
payments will be automatically. Payments are covered by the Direct
Debit Guarantee, details of which can be found on the direct debit
mandate. Please contact the Client Changing Team on 01905 766936 to
request a direct debit mandate.
Pay your invoice online at any time using your debit or credit
card. We accept Delta, JCB, Maestro, MasterCard, Solo, Switch, Visa
Electron & Visa. To make a payment online go the Worcestershire County Council
homepage and select Pay For It. Your privacy and security
online is our prime concern. Our payments system encrypts your
personal information and does not store any card details.
By Phone (24 hour):
Pay your invoice quickly and easily over the telephone anytime by
calling our automated 24 hour payments line on 0300
4562206. You will need your invoice number and debit or
credit card details to hand. Your privacy and security is our prime
concern, therefore our telephone payments system does not store any
debit or credit card details.
Telephone or PC banking, BACS:
To pay using one of these methods, you will require the following
Our Bank Sort Code: 40-47-17
Our Bank Account Number: 31807439
If you are paying a single invoice, quote your invoice number as
your reference. If you are paying more than one invoice, quote your
customer number as your reference.
Payment can be made at the following Worcestershire Hub Customer
Droitwich, Evesham and Pershore: Debit and credit card,
cash or cheque over the counter.
Malvern and Worcester: Debit and credit card or cash
using our payment kiosk.
Cheques or postal orders should be made payable to 'Worcestershire
County Council' and crossed 'A/C Payee', with your invoice number
and customer number written clearly on the reverse. Complete the
bank giro credit slip on your invoice, then put this and your
payment in an envelope and post it to:
Worcestershire County Council, Financial Services, PO Box 374,
County Hall, Spetchley Road, Worcester WR5 2XF.
Please do not send cash through the post. Receipts will only be
issued if requested.
Bank Giro Credit:
Payment can be made at any bank although they may charge a fee for
this service. Complete the bank giro credit slip on your invoice
and present this with your payment. Cheques or postal orders should
be made payable to 'Worcestershire County Council' and crossed 'A/C
Payee', with your invoice number and customer number written
clearly on the reverse.
More details on how to make payments for Adult Social Care
services can be found on the back of your invoice. If you need
further information or to request a direct debit mandate contact
the Client Charging Team on 01905 766936.
Monthly Billing Advice Documents
Once service has started and you have been notified of your
weekly assessed charge, you will be issued with a monthly billing
advice document detailing the service you have received and an
invoice confirming how much you have to pay.
The billing advice and the invoice will be sent about 3 weeks
after the end of the month that they are for.
If your charges change
If your weekly hours vary, your charge may vary.
If there is a permanent change to the help you receive each week,
you will be told what your new charge is in writing.
If you are away from home
If you are away from home and are not receiving any help during
the week, you should make sure your Care Provider knows in advance.
Your Home Care visit can then be cancelled and you will then not
have to pay for that time.
If you have any queries concerning payment for your Home Care
Services, please contact:
Client Charging Team
Worcestershire County Council
Adult and Community Services
Tel: 01905 76 6936
- Care Choices -
Information about available care options and help to identify
relevant care providers.
- Care Quality Commission - Get
free, independent reports on the quality of your local homes and
care services to help you make an informed choice.
- Carewise -
Services and activities to support your care needs and general
- Counsel and Care
- National charity working with older people, their
families and carers to get the best care and support.
Disability Living Allowance - Information from
This page was last reviewed 17 May 2013 at 13:41.
The page is next due for review 13 November 2014.