Customer Engagement in Social Care
“Participation is more than developing a policy
and implementing it. It is about all members of an
organisation being committed to participation and recognising that
it will involve sharing power with users and carers.” -
SCIE (Social Care Institute for Excellence): Practice Guide: the
participation of adult service users including older people in
developing social care. March 2006.
We know that the best services can only be
provided if we take into account the experiences, ideas and
contributions of service users and carers in the County. Over a
number of years we have developed a variety of ways of how you can
be involved in telling us how you think social care services can
become more focussed on the person who needs them; this can be done
on-line, in person, by attending meetings and consultative groups
and completing questionnaires.
Contact Us
If you want to work with us then contact the Customer Engagement
Team
Write to:
Customer Engagement Team,
Adult and Community Services Directorate,
County Hall,
P.O. Box 372,
Worcester
Worcestershire.
WR5 2XE.
Phone: 01905 766929
Or email: acsengagement@worcestershire.gov.uk.
Related Links
The Social Care Institute for Excellence
(SCIE) improves the lives of people who use care services by
sharing knowledge about what works. They are an independent
charity working with adults, families and children's social care
and social work services across the UK. They also work closely with
related services such as health care and housing.
This page was last reviewed 14 February 2012 at 15:01.
The page is next due for review 12 August 2013.