Community Care Services
Are you entitled to help from Adult Services and Health?
"Community Care" is the term used to describe support arranged
by Adult Services and Health such as:
It can also include:
- short stays in residential or nursing homes,
- organising transport to use any of these services.
Our aim is for you to continue to live as independently as you
are able in the way that you want to.
Can we help?
Sometimes people need extra support to manage at home. It might
only be for a short while, perhaps after an accident or a severe
illness. For other people it might be a longer-term disability,
health problem, or some other reason, which brings about the need
for more permanent care arrangements. In all cases, we have to find
out what help is needed and what we can do to provide it.
How do we decide?
First of all we make an assessment of a person's needs. This
will involve someone from Adult Social Care services seeing the
person and talking through the kinds of things they are struggling
with in their day-to-day life. If there are already family or
friends providing care, we would be keen to involve them in the
assessment and hear their views. Even if other people are not
involved, the person might wish to have a friend or someone else
with them. You can read more about this process on the "Care Assessments"
As we get a clearer picture of what the person's needs are, so
we find out the impact these have on their life and family
responsibilities. We can then check how these fit our Eligibility
Criteria for offering help. The needs which meet our Eligibility
Criteria are the ones we have a duty to respond to.
Download the full Community
Care Services Information (PDF 56 KB) which
- What the eligibility criteria is
- Creating a care plan
- If a person's needs are not seen as meeting the criteria
- Self Funders advice
- When we're not able to help
- Reviewing Services
Large print version of the Community Care Services information (PDF
Find out more
You can ask for help yourself or you may ask someone such as a
relative, friend or health professional to contact us on your
behalf. In the first instance contact should be made with the Adult
Duty Team or a Customer Services Advisor at:
Tel: 0845 607 2000
- Care Choices -
Information about available care options and help to identify
relevant care providers.
- Care Quality Commission - Get
free, independent reports on the quality of your local homes and
care services to help you make an informed choice.
- Carewise -
Services and activities to support your care needs and general
- Counsel and Care
- National charity working with older people, their
families and carers to get the best care and support.
Disability Living Allowance - Information from
This page was last reviewed 24 April 2013 at 14:00.
The page is next due for review 21 October 2014.