Community Care Services

Are you entitled to help from Adult Services and Health?

"Community Care" is the term used to describe support arranged by Adult Services and Health such as:

• home care
• day care
• meals provision
• promoting independence
• rehabilitation

It can also include:

• short stays in residential or nursing homes,
• organising transport to use any of these services. 

Our aim is for you to continue to live as independently as you are able in the way that you want to.

Can we help?

Sometimes people need extra support to manage at home. It might only be for a short while, perhaps after an accident or a severe illness. For other people it might be a longer-term disability, health problem, or some other reason, which brings about the need for more permanent care arrangements. In all cases, we have to find out what help is needed and what we can do to provide it.

How do we decide?

First of all we make an assessment of a person's needs. This will involve someone from Adult Social Care services seeing the person and talking through the kinds of things they are struggling with in their day-to-day life. If there are already family or friends providing care, we would be keen to involve them in the assessment and hear their views. Even if other people are not involved, the person might wish to have a friend or someone else with them. You can read more about this process on the "Care Assessments" page.

As we get a clearer picture of what the person's needs are, so we find out the impact these have on their life and family responsibilities. We can then check how these fit our Eligibility Criteria for offering help. The needs which meet our Eligibility Criteria are the ones we have a duty to respond to.

Information Download

Download the full Community Care Services Information (PDF 56 KB) which includes:

• What the eligibility criteria is
• Creating a care plan
• If a person's needs are not seen as meeting the criteria
• Self Funders advice
• When we're not able to help
• Reviewing Services

Large print version of the Community Care Services information (PDF 62 KB).

Find out more

You can ask for help yourself or you may ask someone such as a relative, friend or health professional to contact us on your behalf. In the first instance contact should be made with the Adult Duty Team or a Customer Services Advisor at:

The Access Centre.

Tel: 0845 607 2000

Email: socialcare@worcestershire.gov.uk.

This page was last reviewed 24 April 2013 at 14:00.
The page is next due for review 21 October 2014.