Frequently Asked Questions

Here are some frequently asked questions regarding the Worcestershire Viewpoint.

1. How do I join the Worcestershire Viewpoint?
2. What happens to the survey after I complete and return it?
3. Where can I view the results?
4. Are there restrictions on becoming a member?
5. How are the responses collected?
6. How long does it take to fill in the survey?
7. What are the results used for and will it really make a difference?
8. Who are the Worcestershire Viewpoint partners?
9. How will my details be used by Worcestershire County Council and its partners?
10. How do I leave the Worcestershire Viewpoint panel if I no longer wish to participate?

1. How do I join the Worcestershire Viewpoint?

Click to complete the Joining Form.

2. What happens to the survey after I complete and return it?

The survey forms are returned to use through the prepaid envelopes provided and via an email for those completed online. The postal surveys and data inputted and combined with the online responses. The data is then weighted accordingly and the results are analysed by the Research & Intelligence Unit at Worcestershire County Council. The final analysis of results is made available to partner organisations and published here on this website.

Comments made to the final question in the survey are sorted by service area and distributed to the corresponding people to be actioned where appropriate.

A summary of the results is included in the next survey detailing what actions have be taken as a result of the responses received to the last Worcestershire Viewpoint survey.

3. Where can I view the results?

The results of the Worcestershire Viewpoint will be made available online shortly after a survey has been conducted. A summary of the results will also be sent to all Worcestershire Viewpoint Panel members in the next survey.

4. Are there restrictions on becoming a member?

Members of the Worcestershire Viewpoint should be aged 18 and over currently reside within Worcestershire.

5. How are the responses collected?

Surveys can be completed by both paper and online surveys.

6. How long does it take to fill in the survey?

We aim to keep the Worcestershire Viewpoint survey concise and under 15 pages. Time to complete will vary from person to person but should take no longer than 20 minutes.

7. What are the results used for and will it really make a difference?

After the surveys are collected and a detailed analysis has been produced, the results are used by all Worcestershire   Viewpoint partners to help plan future policies and services and measure performance. The results will also be used to inform future strategies.

8. Who are the Worcestershire Viewpoint partners?

Worcestershire County Council is working with a number of local public organisations:

• Bromsgrove District Council
• Malvern Hills District Council
• Redditch Borough Council
• Worcester City Council
• Wychavon District Council
• Wyre Forest District Council
• NHS Worcestershire
• Hereford and Worcester Fire and Rescue Service

9. How will my details be used by Worcestershire County Council and its partners?

All panel member's details are treated confidentially and the results do not identify any individuals. The details are only used for contacting panel members with a survey or for contacting the prize draw winners.

10: How do I leave the Worcestershire Viewpoint panel if I no longer wish to participate?

We do refresh the panel from time to time and residents generally remain on the panel for around three years. If at any time you want your details removed from the panel you can email viewpoint@worcestershire.gov.uk or telephone Claire Bloss on 01905 822020 with your name and address details.