Policies and Information

Policy Statements

The following is a list of current Record Office policies. The statements concerning the Security Policy and the Access Policy are currently under revision. For Equal Opportunities, we follow general County Council policies.

• Conservation and Preservation Policy.  (106KB)
• Guidelines for appraisal and weeding.  (13KB)
• Policy Statement on Access to Archive Services.  (9KB) 
• Policy Statement on Access to Records.  (9KB)
• Policy Statement on Acquisitions.  (116KB)
• Policy Statement on Answering Enquiries.  (31KB) 
• Policy Statement on Educational Use of Archives.  (40KB)
• Policy Statement on Income Generation.  (8KB)
• Policy Statement on the Insurance of Records.  (9KB)
• Policy Statement on Outreach and Promotion. ( 46KB)
• Policy Statement on Overall Standards.  (16KB)
• Policy Statement on Public Relations.  (8KB)
• Policy Statement on Retention Schedules.  (9KB)
• Policy Statement on Security.  (10KB)
• Policy Statement on Survey Work.  (8KB)
• Policy Statement on Terms of Deposit.  (12KB)
• Summary of the Standard for Access to Archive Services.  (16KB)
• Record Office Disaster Plan.  (73KB)

The Freedom of Information Act 2000

On 1st January 2005, the general public was given the right to request to see information held by public authorities under the above Act.  

Worcestershire Record Office makes most of its records available, but closes some of its records for a period of time. This may be to protect personal data or commercial confidentiality, amongst other sensitive reasons.

If you would like to see any records that are currently closed, the Freedom of Information Act (FoI) provides you with a route to make an application.  Please complete the FoI Form (available from search room staff or online).  We can then assess your application against the exemptions in the Act, within the legal time period.  We have 20 working days to deal with FoI requests, but we are able to take longer for particularly difficult decisions where we need to assess the public interest.  We will also need to assess the condition of the document if any copies are requested.

We would like to make as much information as possible accessible to you, whilst also protecting personal and confidential information appropriately.

If you would like to request information held by another part of Worcestershire County Council, please contact the FoI Officer on 01905 728544 for more details.

Comments and Complaints

Worcestershire Record Office is committed to providing the best possible service to its users and stakeholders, but there may be occasions when you feel you have cause for complaint.  If so, we will always try to resolve the problem quickly and directly.  If you are unhappy with our response, you may take your complaint further through the corporate complaints procedure.