Rail - Frequently Asked Questions

Questions

1. Which station should I use for Worcester City Centre?
2. Do I need to buy a ticket before I get on the train?
3. Who operates my train service?
4. Where do I find out about engineering works?
5. What discount tickets are available?

Answers

1. Q. Which station should I use for Worcester City Centre?
   A. Worcester Foregate Street. This station is located a short walk from the central area of Worcester. Worcester Shrub Hill is approximately one and a half miles from the city centre. Tickets are usually made out to “Worcester stations” so are valid for travel to either station.
   
   
2. Q. Do I need to buy a ticket before I get on the train?
   A. Yes. Most stations have booking offices or ticket machines. If the station is not staffed or the ticket office is closed then you will be able to buy a ticket from the train manager on board your train or when you arrive at the station you are travelling to.
   
   You will have to pay a penalty fare of £20 if you are found to be travelling without a ticket on a London Midland train in Worcestershire.
   
   
3. Q. Who operates my train service?
   A. The majority of train services in Worcestershire are operated by First Great Western or London Midland. A small number of services are operated by Chiltern Railways or Cross Country. More details can be founf on our website.
   
   
4. Q. Where do I find out about engineering works?
   A. Engineering works do affect rail services from time to time in particular during weekends or over longer holidays such as Christmas. Details of engineering works can be found on the National Rail Enquires website at: http://www.nationalrail.co.uk/.
   
   Where there are larger works taking place within Worcestershire or on the main routes into the County we will include details on this website.
   
   
5. Q. What discount tickets are available?
   A. A range of discount railcards are to be had. Full details are at: http://www.railcard.co.uk/.
   
   However the following railcards are available reducing the cost of rail fares
   
   
   • Young Persons Railcard
   • Old Persons Railcard
   • Disabled Persons Railcard
   • Family & Friends Railcard
   
   A range of weekly, monthly and annual season tickets are also available and it is also possible to buy group travel tickets known as GroupSave if you are travelling with a group of friends and family.
   
   The Freedom of Severn & Solent ticket gives three days rail within a seven day period or eight days travel within a fifteen day period. It covers an area from Great Malvern and Worcester to the south coast.
   
   The Freedom of the South West ticket gives three days rail travel within a seven day period or eight days travel within a fifteen day period. It covers an area from Great Malvern and Worcester to the entire south west region and parts of Hampshire.
   
   The Heart of England ticket gives three days rail travel within a seven day period. It covers a large area of central England including all rail lines in Worcestershire and the whole of the Cotswold line to Oxford.
   
   The Heart of England 7 day rover ticket gives seven days consecutive rail travel in the central England area including all rail lines in Worcestershire.
   
   The West Midlands Day Ranger ticket gives a full day's rail travel in the West Midlands region. Whilst this includes most services in Worcestershire it does not include rail services from Evesham, Honeybourne or Pershore.
   
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