How to book

1. Decide when and where you would like to go and then call either the Residential Bookings Team on 01684 574546 or the Day Course Bookings Team on 01527 861426.
2. Discuss your needs and availability with a Course Director and provisionally book your course. You will have 14 days to confirm or cancel.
3. Once your booking has been confirmed a confirmation letter will be sent out with accompanying paperwork and an invoice for a non-refundable 25% deposit. The deposit is due 30 days from confirming the booking. The deposit amount is based on the number of participants on the course.
4. Once your booking is confirmed you will receive a Marketing Pack to help make your course a success.
5. A Course Director will contact you to discuss your course requirements, learning outcomes, special educational needs and course activities.
6. Final group numbers are confirmed eight weeks in advance of your course date.
7. The full balance of your course is due eight weeks before the course start date. The Group Leader will also receive dormitory plans, dietary and medical requirements, insurance information and parent/guardian letters.
8. Course commences.

Cancellations

Where courses and public bookings are cancelled within eight weeks of the course start date the full course fee is still due.  If amendments are made to the booking, eight weeks prior to the course date, charges will be adjusted accordingly. Significant amendments to your booking must be confirmed in writing.

Hire of equipment and centre premises without centre staff

Some groups have their own appropriately qualified staff which have undertaken an induction and are familiar with centre operating procedures. Under these circumstance a centre may be prepared to hire out equipment without providing a member of centre staff.

If hired equipment is returned damaged beyond (in the opinion of the Head of Centre) fair wear and tear, the centre retains the right to charge the full cost of replacement or, if appropriate, the excess fee for an insurance claim should one be made.

Groups using their own instructors at the centre or using centre equipment elsewhere must ensure that they hold appropriate Public Liability Insurance.

Centres reserves the right to refuse a booking or any subsequent booking.

Residential Course Bookings
Tel: 01684 574546
Fax: 01684 893931
Email: mhocenquiries@worcestershire.gov.uk

Day Course Bookings
Tel: 01527 861426
Fax:01527 860100
Email: uwoecenquiries@worcestershire.gov.uk

This page was last reviewed 3 May 2013 at 15:40.
The page is next due for review 30 October 2014.