Frequently Asked Questions (FAQs) about My Self Service

Questions

  1. Frequently Asked QuestionsWhat are the benefits of applying online?
  2. Why do you ask for my email address for some applications?
  3. I have been asked to upload a photograph and or evidence online, how do I do this?
  4. What is 'My Self-Service'?
  5. I've forgotten my password - what do I do?
  6. Is 'My Self-Service' secure?
  7. How do I raise a request through 'My Self-Service'?
  8. How do I register?
  9. What are the benefits of registering?
  10. What happens once I submit my request?
  11. How do I track my request?

Answers

1.  Q.  What are the benefits of applying online?
A.   Our online service is quick, simple and secure, and allows you to make your application at a time most convenient for you whilst removing the need to make an unnecessary phone call or journey to one of our Customer Service Centres.  Applying online also means that we will receive your application as soon as you have submitted it meaning that we can begin processing your application straight away.

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2.  Q. Why do you ask for my email address for some applications?
A. This will enable us to email you should we require any further information regarding your application.  We will also be able to send you a reminder email for certain services, for example if you have a Concessionary Travel Pass or a Blue Badge, we will be able to email you when your pass is coming up for renewal and provide details on how to do this. We will not share your email address with any 3rd party.

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3.  Q.  I have been asked to upload a photograph and or evidence online, how do I do this?
A.  Please see our Self Service Help where you will find instructions on how to do this.

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4.  Q. What is 'My Self-Service'?
A.  'My Self Service' is an area on the Worcestershire County Council website where customers can carry out a range of activities such as reporting problems, applying for services, paying bills and renewing books.  For a full list of services available online please see 'My Self Service'

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5.  Q. I've forgotten my password - what do I do?
A. Go to the login page for 'My Self-Service' and select Forgotten Password. Then follow the on screen instructions and we will email you a temporary password to enable you to log in.  You can then update this password to something more memorable to you, please see our new features. 

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6.  Q. Is 'My Self-Service' secure?
A. Yes, 'My Self-Service' is provided through a secure server, this means no information you enter can be accessed or shared and this is confirmed by 'https' showing at the beginning of the filepath (see example A) and a padlock symbol on all webpages where personal data is requested (see example B –however this padlock may be shown in different positions depending on your browser). Please see an example below:
My self service question 1 image

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7. Q. How do I raise a request through 'My Self-Service'?
A. You can raise a service request in three different ways:

- By registering – for anyone who expects to use the service regularly and/or would like to track the progress of their requests online

- By providing contact details – for anyone who is prepared to provide contact details but does not wish to register at this stage

- Anonymously – for anyone who does not wish us to contact them in relation to their request - Please note that we may not be able to fulfill anonymous requests entirely if we have any outstanding questions following investigation.

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8.  Q. How do I register?
A.

  1. From the Council Homepage go to My Account within the Apply for it, Pay for it, Renew it and Report it section.
  2. Enter your first name and email address within the Register section and click Continue.
  3. Then complete all of the required fields and please take a moment to read through the information towards to the end of the page. If you are happy for us to contact you in the future please tick the box and then click Register.
  4. You will then be signed in and can sign back in or out at any time using the 'Username' and 'Password' details that you registered with.
  5. You are now able to use Worcestershire's 'My Self-Service' as a registered user

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9.. Q. What are the benefits of registering?

A. You will be able to view records of all online forms you've submitted, such as reporting a pot hole or fly tipping reports
     You are able to track your reports as they progress

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10. Q.  What happens once I submit my request?
A.  Your request is sent directly to the relevant service area on pressing submit, so please provide as much information as possible to enable us to deal with your request quickly and effectively. If you have left contact details on your enquiry this can help us if we need to get back to you to verify any information you have supplied or request further clarification to help resolve your enquiry.

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11.  Q.  How do I track my request?
A   Registered users can track progress themselves online at any time by logging into My Account and using the unique Service Request number provided at the time of logging the report. 

Alternatively you can use our Track It facility without logging in, by entering your reference number in the box provided and selecting the type of report from the dropdown list.

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