Interpretation and Translation
All the councils that provide services within Worcestershire
want to make sure that every customer can find the information and
access the services they need.
People with physical, sensory and learning disabilities and
those whose first language is not English should be able to contact
us in a way that is right for them. We aim to make it as easy as
possible to ensure this is the case.
We do not translate documents into any language unless there are
special circumstances. If you need help to understand particular
documents, we can arrange for an interpreter to assist you.
Induction loops are fitted in all our Worcestershire Hub
Customer Service Centres, and in the Council Chamber at County
Hall. If you require an induction loop at a meeting you are
attending then please contact the organiser of the event.
All the councils in Worcestershire will provide sign language
interpreting at public meetings and meetings with customers on
If you do not speak English as your first
We can help you to get the information you need in your
language. If you, or someone who can speak for you, call us, we can
arrange for an interpreter to be present either for a telephone
conversation or a face to face meeting.
Most of the interpreters we use will have a nationally
recognised qualifications and we will ensure that everything you
tell us is completely private. If complete privacy is not possible,
we will tell you at the time, and explain the reasons why.
How to Contact Us
If you need information in another format, e.g
electronically, large print or on audio tape, or need to
understand a document or information in your language then please
telephone the Worcestershire Hub on 01905
To find out what customers can expect from
our translation and interpretation select from the documents
Q. Do I have to pay for either interpretation or
A. Interpretation services are provided for you by
us. Translation costs depend on the material you have asked for,
but we would not usually charge for translations.
Q. How quickly can you arrange for an interpreter for
A. We will arrange for an interpreter for a time which is
suitable for everyone. This will be as quickly as possible and
includes outside of office hours in an emergency.
Q. How long will it take for me to receive the
translation I have asked for?
A. It will depend on the size of the document you have
requested and we will endeavour for this to be as quickly as
Q. Can you arrange for an interpreter to be present in
my home when council staff visit me?
A. If you need help when council staff visit you, notify
us of this when we arrange the appointment and we will make sure an
interpreter is present.
Q. Where can I learn English?
A. English (ESOL) classes are available throughout the
County. You can phone the County Council's Adult Learning service
on 01905 728887 or contact your local college direct for more
- Equality and Human Rights
Works to eliminate discrimination, reduce inequality, protect human
rights and to build good relations, ensuring that everyone has a
fair chance to participate in society.
- Plain English
A website of an organisation who have been fighting for
crystal-clear communication since 1979.
Worcestershire Racial Equality Council (WREC)
The WREC assists people who believe they have been discriminated
against, or who experience difficulty in using mainstream services
because of language and cultural differences.
- BBC Interfaith
Interfaith holy days and festivals Calendar.
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This page was last reviewed 17 September 2012 at 13:10.
The page is next due for review 16 March 2014.