Contact Information

The Consumer Relations Unit:-

• Monitors all representations;
• Independently investigates complaints;
• Produces reports with recommendations for improving services;
• Provides statistical data and analysis for all Directors;
• Advises and assists in staff training on complaints handling.

These functions are line managed by Annette Stock, Complaints Manager and carried out by:-

Statutory Social Care Services

Jackie Goodman - Consumer Relations Officer (Children's Social Care Services)

01905 766366 / jgoodman@worcestershire.gov.uk

Bridget Stockwell - Consumer Relations Officer (Adult Services)

01905 766365 / bstockwell@worcestershire.gov.uk

Pam Williams - Clerical Assistant

01905 766368 / pwilliams@worcestershire.gov.uk

Council-wide Services

Consumer Relations Officer

01905 766364 / jfairman@worcestershire.gov.uk

This page was last reviewed 4 December 2012 at 15:12.
The page is next due for review 2 June 2014.