Adult Social Care Service

Compliments / Comments / Complaints

Whichever it is, we would like to hear from you

You may make a compliment, a comment or a complaint about Worcestershire Social Care Services. This will help the department to achieve its goal of providing an effective, high quality service.  Use the feedback form to say what you think, or contact your local Advocacy Service if you require help to make your views known. The telephone number is listed below.

Making a comment . . . 
The Social Care Services department is always open to suggestions as to how it can improve the service it provides to the people of Worcestershire. If you have a comment or suggestion, please let any member of staff know. Alternatively, you may wish to use the compliments, comments, complaints form.

. . .or giving a compliment
It's always nice to receive praise about the services that Social Care Services provide or the help that you have received from one  of its staff. Compliments are always brought to the attention of the relevant Director, and included in the Annual Report.  

Who can make a complaint? Anyone who receives, or is entitled to receive a service from Worcestershire Social Care Services. Or anyone who is acting on their behalf - perhaps a friend or relative.

	Registering your complaint Sometimes things go wrong.  When they do we need to know, so we can put them right I Registering a Complaint
	How to Complain Complaints procedure Other ways to complain What happens when we receive your complaint
	Documents This is the Annual Report  (730 KB) for Worcestershire County Council on the operation of the Representations and Complaints Procedure in respect of Adults Socail Care Services from 1 April 2010 to 31 March 2011

If you wish to complain or make a comment about a privately run care home or Home Care Agency, contact the Care Quality Commission.