Concessionary Travel Frequently Asked Questions
- What is the
National Bus Concession?
- Am I eligible
- What exactly is off peak
- What if I sometimes
require a companion when I travel. Can they travel for free
throughout England too?
- What is the definition of a
- Will I be able to
enjoy free travel everywhere within the UK?
- Is it free travel only
applicable to buses?
- Is Park and Ride
- Is there a limit to the
number of times that a pass can be used?
- Will my pass be
- My pass was issued by
my district council. Will it still be valid?
- Do I have to pay for my
- What if I don't
apply for my pass?
- What if I lose my
- At what age can I apply for my
1. What is the National Bus Concession?
Since April the 1st 2008, the National
Bus Concession has enabled eligible users to travel free on off
peak local bus services anywhere in England. From April the 1st
2011, local responsibility for the scheme will change from the
district borough councils to Worcestershire County Council.
2. Am I
eligible for concessions?
Please see the web page on eligibility in the concessionary fares section for more
information about who is eligible for concessions.
3. What is off peak travel?
Free travel is only available between 9.30am and 11pm on
weekdays and all day on weekends and Bank Holidays. Passes will be
accepted on some
services before 9.30am ( PDF 60 KB). Eligible
journeys are indicated on bus
timetables. Alternatively, you may contact us and staff will also be able to
provide a full list of services that qualify.
4. If I sometimes require a companion when I travel can they
travel for free throughout England too?
Your companion may travel for free only for journeys commencing
in Worcestershire between 9.30am and 11.00pm on weekdays and all
day on weekends and Bank Holidays.
5. What is meant by a 'local' bus?
Registered local bus services are buses which are open to the
public and registered with the Traffic Commissioner and
therefore have a timetable. Buses registered as school services
only and (most) National Express services are not registered local
bus services. If you are unsure you can check with the bus service operator or contact us.
6. Will I be able to enjoy free travel everywhere within the
No, the concession only applies within England.
7. Is free travel only applicable to buses?
The concession is available on Local Bus services and Community
Transport schemes that are members of the Worcestershire Community
Transport Partnership, or run by the district council. The
concession on Community Transport is a subsidy of £1 per journey to
be deducted from the fare payable by the concessionary passenger.
An additional subsidy of a further £1 per journey is available for
local residents of the Malvern Hills. The alternative
provision of Transport Tokens is no longer available.
Some local authorities outside of Worcestershire do provide
additional concessions but in general these are only available to
their own residents. There are no additional concessions available
to Worcestershire residents.
8. I don’t live in London, but I visit relatives
there occasionally. Will I be able to enjoy the same benefits as a
Freedom Pass holder if I travel there?
No. Because those benefits are paid for by the London
authorities, only London Freedom Pass holders will be able to enjoy
additional local travel on the tube, trains and trams. You will,
however, be able to enjoy the statutory national concession of free
off peak bus travel when visiting the capital.
9. Is Park and Ride included?
Park and Ride schemes operated on behalf of Worcestershire
County Council are included although there is still a charge to the
driver for car parking at the Park and Ride site.
Many Park and Ride schemes elsewhere are not included if there
is a significant change for car parking included in the normal
10. Is there a limit to the number of times that a pass can be
No, there is no limit.
11. Will my pass be issued immediately?
No. Your new bus pass will need to be processed and will be
delivered to you by post normally within two weeks of
12. My pass was issued by my district
council. Will it still be valid?
As long as the pass was issued after April 1, 2008, and carried
the Rose Logo, it will still be valid until the expiry date that is
clearly displayed on the front of the pass.
13. Do I have to pay for my pass?
No. You do not have to pay for your pass when you first apply
for it. However, if you lose your pass there may be a replacement
14. What if I don't apply for my pass?
If you don't apply for a pass you will not be able to travel for
free and you will be required to pay the full fare for your
15. What if I lose my pass?
If you lose your pass you should report this immediately to
Worcestershire County Council by calling 01905 822766. There will
be a replacement charge unless in exceptional circumstances.
16. At what age can I apply for my bus pass?
Prior to April 2010 the age of eligibility for an age related
concessionary travel pass was 60 years of age. Since then the age
of eligibility has been tied to the pensionable age for women. So
as the pensionable age for women gradually increases from 60 to 65
over the ten year period from 2010 to 2020 so too will the age of
eligibility for concessionary travel for both men and women.
However, the government is reviewing the current timetable for
increasing the state pension age from 65 to 66. No decision has yet
been made as to how the timetable will change. Any change will
require the approval of Parliament.
The age of eligibility for concessionary travel is
- For women = pensionable age
- For men = pensionable age of a woman born on the same day
The Government Services website Gov.uk has published
guidance on the change in age of concessionary travel visit
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This page was last reviewed 26 July 2013 at 12:58.
The page is next due for review 22 January 2015.