Consumer Relations Unit
Worcestershire County Council County Hall
Spetchley Road Worcester WR5 2NP
The Consumer Relations Unit is responsible for managing all
types of representations (comments, compliments and complaints)
about County Council services, including statutory Social Care
Services functions.
The Unit:-
- Monitors all representations;
- Independently investigates complaints;
- Produces reports with recommendations for improving
services;
- Provides statistical data and analysis for all Directors;
- Advises and assists in staff training on complaints
handling.
These functions are line managed by Annette Stock, Policy and
Review Officer and carried out by:-
