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Community Care Services

Community Care Services

Are you entitled to help from Adult Services and Health?

"Community Care" is the term used to describe support arranged by Adult Services and Health such as:

  • short stays in residential or nursing homes,
  • organising transport to use any of these services. 

Our aim is for you to continue to live as independently as you are able in the way that you want to.

How do we decide?

First of all we make an assessment of a person's needs, to request an assessment contact the Access Centre.

Request a Care Assessment

The assessment will involve someone from Adult Social Care services seeing the person and talking through the kinds of things they are struggling with in their day-to-day life. If there are already family or friends providing care, we would be keen to involve them in the assessment and hear their views. Even if other people are not involved, the person might wish to have a friend or someone else with them. You can read more about this process on the "Care Assessments" page.

Information Download

 Are you entitled to help (PDF 56 KB) which includes:

  • What the eligibility criteria is
  • Creating a care plan
  • If a person's needs are not seen as meeting the criteria
  • Self Funders advice
  • When we're not able to help
  • Reviewing Services

Find out more

You can ask for help yourself or you may ask someone such as a relative, friend or health professional to contact us on your behalf. In the first instance contact should be made with the Adult Duty Team or a Customer Services Advisor at:

The Access Centre.

Tel: 0845 607 2000


Further Information

In this section

More Information

See also in our website

External websites

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This page was last reviewed 23 December 2013 at 16:05.
The page is next due for review 21 June 2015.