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Care Assessments

A Guide to Personal/Care Assessments

Sometimes people need extra support to manage at home. It might only be for a short while, perhaps after an accident or a severe illness. For other people it might be a longer-term disability, health problem, or some other reason, which brings about the need for more permanent care arrangements. In all cases, we have to find out what help is needed and what we can do to provide it, we find this our by talking to you.

Request a Care Assessment

How do we decide?

First of all we make an assessment of a person's needs. This will involve someone from Adult Social Care services seeing the person and talking through the kinds of things they are struggling with in their day-to-day life. If there are already family or friends providing care, we would be keen to involve them in the assessment and hear their views. Even if other people are not involved, the person might wish to have a friend or someone else with them.

As we get a clearer picture of what the person's needs are, so we find out the impact these have on their life and family responsibilities. We can then check how these fit our Eligibility Criteria for offering help.

What are the costs?

There is no charge for seeing a social care worker but many of the services we can arrange may require a financial contribution. This will be explained to you at the time of assessment.

Information Download

  Download our Guide to Care Assessments (PDF 165 KB) 
Find out everything you need to know about assessments including how the assessment happens, what we need to know, your options and what you may need to pay towards care.

Urgent short-term stays in care homes

Find out more

You can ask for help yourself or you may ask someone such as a relative, friend or health professional to contact us on your behalf. In the first instance contact should be made with the Adult Duty Team or a Customer Services Advisor at our Access Centre.

The Access Centre.
Tel: 0845 607 2000

Further Information

In this section


More Information

See also in our website

External websites

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This page was last reviewed 16 April 2014 at 12:13.
The page is next due for review 13 October 2015.